How do you make sure your library services are inclusive?

1 What are inclusive library services?

Inclusive library services are those that respect and respond to the needs, preferences, and identities of all library users and potential users, regardless of their age, race, gender, sexuality, disability, language, culture, religion, or socio-economic status. Inclusive library services aim to eliminate barriers, promote equity, and foster a sense of belonging and empowerment for everyone who interacts with the library.

2 Why are inclusive library services important?

Inclusive library services are important because they reflect the values and ethics of the library profession, such as intellectual freedom, social responsibility, and diversity. They also support the mission and vision of the library as a public good, a democratic space, and a catalyst for learning and innovation. By providing inclusive library services, you can enhance the quality, relevance, and impact of your library, and contribute to the social and cultural development of your community.

3 How can you assess the inclusiveness of your library services?

One of the first steps to ensure the inclusiveness of your library services is to assess the current situation and identify the gaps and opportunities for improvement. You can do this by conducting a diversity audit, which is a systematic process of collecting and analyzing data on the representation and participation of different groups in your library collections, programs, policies, and staff. You can also solicit feedback from your users and stakeholders, through surveys, interviews, focus groups, or advisory boards. By doing a diversity audit, you can gain a better understanding of your library's strengths and weaknesses, and set realistic and measurable goals for change.

4 How can you design and deliver inclusive library services?

Once you have assessed the inclusiveness of your library services, you can start to design and deliver them in a way that is responsive and respectful to the diversity of your users and potential users. To do this, use inclusive language and communication, such as plain language, multiple formats, and culturally appropriate terms and images. You should also provide access and accommodation, like ramps, elevators, assistive technology, and flexible policies and procedures. Furthermore, diversify your collections and resources to reflect different groups' interests, experiences, and perspectives. Additionally, develop and promote inclusive programs and services to engage and empower your users. Finally, collaborate with other organizations that share your vision and values to help you reach diverse audiences.

5 How can you evaluate and improve your inclusive library services?

The last step to ensure the inclusiveness of your library services is to evaluate and improve them on a regular basis. You can do this by collecting and analyzing data on the outcomes and impacts of your inclusive library services, such as user satisfaction, retention, learning, and social change. You can also use qualitative methods, such as stories, testimonials, and case studies, to capture the voices and experiences of your users and potential users. By evaluating and improving your inclusive library services, you can demonstrate your accountability and commitment, and celebrate your achievements and successes.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?