How do you leverage BPI feedback loop to drive innovation and growth?

?? Feedback loops = continuous improvement Don’t aim for perfect … If you can get a 30% improvement in 4 weeks or potentially a 40% improvement in 12 weeks … keep your scope tight at 30%. ?? Build to be better ?? Build to be adaptable ?? Build to be flexible ?? Plan to pivot Once you have improved a process … your aren’t done yet … That was phase 1. Come back to improve it more in phase 2 and phase 3 … Customer expectations will drive change. Market conditions will drive change. Internal factors in your business will drive change. Remember … base hits win more games than grand slams! ?? Matt Rebeiro - Challenge the Status Quo #BusinessProcessImprovement #ProjectManagement #LeanSixSigma #scope #ContinuousImprovement

What is a business process improvement feedback loop? ?? A BPI is nothing more than staying in touch with what is happening in the business. By offering a way to give feedback on your business processes, you can use suggestions from people involved and make sure that business processes are always improving without losing touch with your users. Asking for feedback is a proactive action, while waiting for a problem to arise is a passive action.

A Business Process Improvement (BPI) feedback loop is a system where you continuously gather input from employees, customers, or data to see how well a process is working. This feedback helps you make changes and improvements over time. When I was part of a team improving our product delivery, we created a feedback loop by regularly asking customers for their opinions and tracking delivery times. This constant flow of information helped us make small changes that led to faster deliveries and happier customers. It showed me how powerful feedback can be for driving real improvement.

To use a BPI feedback loop, first, gather feedback from those involved, like customers or employees, or track performance data. Then, analyze the information to find areas that need improvement. Make changes, and continue to collect feedback to see if those changes worked. In my experience, we used a feedback loop to improve our helpdesk service. We collected feedback from users about response times and quality of support. After analyzing the results, we adjusted our process, retrained staff, and saw improvements in customer satisfaction. The loop helped us keep improving over time.

A BPI feedback loop helps you spot problems early, make continuous improvements, and keep your processes efficient. It also keeps you connected with what your customers and employees need, allowing you to adapt quickly and stay ahead of the competition. In one case, our team used the feedback loop to improve our product packaging. Customers were unhappy with damaged products, so we gathered feedback, made packaging changes, and checked again. Over time, complaints dropped, and sales increased because customers were more satisfied. This taught me how a feedback loop can directly lead to growth and innovation.

Example where Customer Feedback Leads to Product Innovation: Feedback Collection: Customers consistently mention a need for faster delivery times in feedback surveys. Analysis: Data analysis reveals that the current delivery process has several inefficiencies, such as manual order processing. Improvement Opportunity: Implement automation in order processing and optimize the delivery route planning. Innovation Opportunity: Develop a new delivery tracking feature in the company’s mobile app, providing real-time updates to customers. Implementation: Start with a pilot in one region, gather feedback, refine the process, and then scale it nationwide. Results: Measure the impact through customer satisfaction scores and delivery times.