How do you learn from the BPR success stories and failures of other organizations?

1 Identify your BPR objectives and scope

Before you embark on a BPR project, you need to have a clear vision of what you want to achieve and how you will measure it. You also need to define the scope and boundaries of your BPR project, and identify the key stakeholders and their roles and expectations. By learning from the BPR objectives and scope of other organizations, you can avoid some common pitfalls such as unrealistic goals, vague metrics, scope creep, and stakeholder resistance.

2 Analyze your current processes and benchmark them

To redesign your processes, you need to understand how they work currently and how they compare to the best practices in your industry or domain. You can use various tools and techniques to analyze your current processes, such as flowcharts, value stream maps, activity-based costing, and gap analysis. You can also benchmark your processes against the processes of other organizations that have achieved BPR success or have similar challenges and opportunities. By learning from the process analysis and benchmarking of other organizations, you can identify the strengths and weaknesses of your processes, the sources of waste and inefficiency, and the areas of improvement and innovation.

3 Generate and evaluate alternative processes

Once you have analyzed your current processes and benchmarked them, you need to generate and evaluate alternative processes that can meet your BPR objectives and scope. You can use various methods to generate and evaluate alternative processes, such as brainstorming, prototyping, simulation, and cost-benefit analysis. You can also learn from the alternative processes of other organizations that have implemented BPR successfully or unsuccessfully, and understand the rationale, assumptions, risks, and trade-offs behind their choices. By learning from the alternative processes of other organizations, you can generate more creative and feasible solutions, and avoid repeating the same mistakes or overlooking the same opportunities.

4 Implement and monitor the new processes

After you have selected the best alternative processes, you need to implement and monitor them in your organization. You need to plan and execute the change management activities, such as communication, training, empowerment, and reward, to ensure the acceptance and adoption of the new processes by your employees and customers. You also need to monitor and evaluate the performance and impact of the new processes, using the metrics and indicators that you defined in your BPR objectives and scope. You can learn from the implementation and monitoring of other organizations that have undergone BPR, and understand the challenges, best practices, and lessons learned from their experiences. By learning from the implementation and monitoring of other organizations, you can increase the likelihood of a smooth transition and a successful outcome.

5 Review and improve the new processes

BPR is not a one-time event, but a continuous process of learning and improvement. You need to review and improve your new processes regularly, based on the feedback and data that you collect from your implementation and monitoring activities. You need to identify the gaps and issues that arise in your new processes, and find ways to resolve them or prevent them from recurring. You also need to identify the opportunities and trends that emerge in your environment, and find ways to adapt or innovate your new processes accordingly. You can learn from the review and improvement of other organizations that have sustained their BPR results or have improved them further, and understand the factors, methods, and tools that enable them to do so. By learning from the review and improvement of other organizations, you can ensure the long-term viability and value of your new processes.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?