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How do you lead through ambiguity?

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Leading through ambiguity is a crucial skill for organizational leaders, especially in times of change, uncertainty, and complexity. Ambiguity can create anxiety, confusion, and conflict among your team members, stakeholders, and customers. How can you navigate the challenges and opportunities of ambiguous situations and inspire trust, confidence, and innovation in your organization? Here are some tips to help you lead through ambiguity.

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1 Assess your own ambiguity tolerance

Before you can lead others through ambiguity, you need to understand your own level of comfort and competence with uncertainty. How do you react when you face ambiguous problems, information, or expectations? Do you embrace ambiguity as a source of creativity and learning, or do you avoid it and seek clarity and control? How do you cope with the stress and emotions that ambiguity can trigger? By assessing your own ambiguity tolerance, you can identify your strengths and areas for improvement, and adjust your leadership style accordingly.

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Bree Sykes

Exuberant People Operations Leader (PHR, SHRM-CP, CSP & Insights Discovery Client Practitioner)
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Logically, we all know that nothing in life is certain, but feeling like things are out of your control can be an emotional rollercoaster nonetheless. Try to reframe your mindset by asking yourself, "What's my goal here?" You may not have all the information you'd like, or be able to do things the way you'd prefer, but chances are you can still achieve that goal despite ambiguity. Refocus your energy on a plan to achieve, including planning ahead for various scenarios so you're ready to respond to uncertainty without feeling blindsided by it.

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2 Communicate clearly and frequently

Communication is key to leading through ambiguity. You need to communicate clearly and frequently with your team, stakeholders, and customers, and provide as much information and context as possible. You also need to communicate your vision, goals, and expectations, and align them with the organization's mission and values. At the same time, you need to acknowledge the uncertainty and complexity of the situation, and be honest and transparent about what you know and don't know, and what you can and can't control. By communicating clearly and frequently, you can reduce confusion, build trust, and foster collaboration.

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Andrew Ajamian, CBCP

Organizational Effectiveness and Development Coach and Project Manager | Strategic Thinker | Risk Manager | US Army Veteran
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Sometimes you need to look around and see what you can do to make sense of what is happening around you. To do that, you need to do a few things, beginning with getting out from behind your desk and walking around. See and be seen. Talk to people in break rooms, hallways, at their offices, etc. Make contacts in other departments, business units, sections, etc. - sometimes a short phone call can save you a lot of extra work and wasted time, and give you insights you would not have had.

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3 Empower your team to act and learn

Leading through ambiguity requires empowering your team to act and learn in uncertain and complex environments. You need to delegate authority and responsibility to your team members, and give them the autonomy and flexibility to make decisions and take actions. You also need to encourage them to experiment, innovate, and learn from their successes and failures. You need to provide them with feedback, support, and recognition, and celebrate their achievements and efforts. By empowering your team to act and learn, you can unleash their potential and creativity, and foster a culture of agility and resilience.

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Satish Ponnaiya CHFP

I achieve organizational goals through strategic and transformational initiatives.
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Managing ambiguity is part of the job description of every leader. Change is constant. Ambiguity, as discussed here, is due to forces outside the team and leader's control and has a large impact on the organization or its people. This could mean changing macroeconomic conditions or markets, internal changes like M&A, new possibilities through technology etc. These are complex changes, they do not have a right answer and the uncertainty extends over a period of time. Different parts of the organization, based on business or functions, must anticipate and read the signals. Having a process and team in place to anticipate, read and interpret these signals is a key first step. The sooner the signals are seen, the faster the response time.

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4 Adapt and adjust to changing conditions

Leading through ambiguity means being able to adapt and adjust to changing conditions. You need to monitor the external and internal factors that affect your organization, and anticipate and respond to the opportunities and threats that emerge. You also need to evaluate the impact and effectiveness of your actions and decisions, and be willing to change course or revise your plans when necessary. You need to be flexible and open-minded, and embrace feedback and new perspectives. By adapting and adjusting to changing conditions, you can optimize your performance and outcomes, and create value for your organization.

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Katie Wallace

KPMG US | Veteran | Experienced Leader | Logistician | Educator | Optimist
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“You don’t know what you don’t know until you know it”, don’t get so attached to a plan that you won’t take new information into account and update your actions. Adjust the plan accordingly, take detailed notes so you can revisit for lessons learned, and communicate, communicate, communicate. Sometimes you have to operate in unknown territory, and that’s okay. What do you know? What is the most likely set of conditions and assumptions based off of that? And iterate through/update with your team as you discover things. Trust them to fill in the gaps with their expertise and mitigate risk. Own your role, whatever it is and communicate your priorities clearly to your team as you go and as things change.

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5 Develop your emotional intelligence

Leading through ambiguity demands developing your emotional intelligence. You need to be aware of your own emotions and how they affect your behavior and judgment. You also need to manage your emotions and cope with the stress and pressure that ambiguity can create. You need to be empathetic and compassionate, and understand the emotions and needs of your team, stakeholders, and customers. You also need to influence and motivate others, and inspire them to follow your vision and goals. By developing your emotional intelligence, you can enhance your leadership effectiveness and impact, and create a positive and productive work environment.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Soufiane Hamdaoui

I coach leaders to free up 20+ hours a month and implement systems that boost team performance by 20%
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Although the context is ambiguous, inspire your team to focus on certainties like: your mission, your values, prior successes and the strong character of your organisation. Call upon open communication and togetherness trough tough times.

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How do you lead through ambiguity?

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5

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1 Assess your own ambiguity tolerance

2 Communicate clearly and frequently

3 Empower your team to act and learn

4 Adapt and adjust to changing conditions

5 Develop your emotional intelligence

6 Here’s what else to consider

Organizational Leadership

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