How do you know when you have solved a problem?

Durante um problema, alguns efeitos negativos podem ser percebidos como alguma indisponibilidade, erros, falhas etc. Esses efeitos impactam diretamente em servi?os ou processos por exemplo, e consequentemente as entregas e atividades que colaboradores atuam ter?o atrasos. Após a resolu??o de um problema, considerando que se passaram todas as etapas para chegar na resolu??o, é perceptível a recupera??o do controle do que estava perdido ou indisponível. Inclusive, todo problema gera automaticamente um aprendizado. Quem estava responsável pelo que gerou o problema, sem dúvida irá dar mais importancia no assunto para que n?o tenha mais incidentes futuros, isso pode resultar em efeitos t?o positivos como melhorias que antes n?o existiriam.

Understanding the user's perspective is crucial to recognising and addressing the problem?at hand. It's important to empathise and put ourselves in their position to truly grasp the impact of the problem. Once you have mastered this skill, you will gain the ability to recognise and clearly articulate the issue at hand. By effectively recognising the areas of concern, you can then focus on finding solutions for them.

Critically, define the metrics. Review specific qualitative and quantitative metrics related to the problem. The definition of done may very well be that these are addressed. Yes. Define the issue, understand it, break the issue into addressable parts. But what does done look like? Can you measure it? Where are the metrics?

When coming up with initial solutions, it's often beneficial to prioritize quantity over quality. At first glance, certain ideas may appear impossible, trivial, or even silly. However, upon closer look, these ideas have the potential to serve as the building blocks for a solution. The next crucial step is to carefully filter and thoroughly analyze each proposed solution. This involves considering various factors, such as the potential risks, costs, benefits, and trade-offs associated with each option. By taking all these aspects into account, you can determine the most appropriate solution for the current problem at that time.

"Faking it till you make it" is a strategy that many people employ to demonstrate confidence and competence, even in situations where they may not feel fully prepared. These factors can greatly enhance one's self-assurance, foster a willingness to take chances, and provide valuable chances for growth and development. Nevertheless, it is important to approach the situation with a strong sense of ethics, emphasizing the importance of ongoing learning and seeking assistance when needed. When utilized with care, this approach can foster both personal and professional development.

Profissionais mais experientes considerariam o "feeling" como uma alternativa para saber se o problema foi, de fato, resolvido. Contudo, a melhor (e mais correta) maneira de identificar se uma solu??o foi efetiva é através de defini??o clara e objetiva das métricas e indicadores que podem monitorar o resultado dos patches e corre??es aplicados. Isso, aliado com boas ferramentas de gest?o e análise (log, performance, vulnerabilidades, entre outras), permitir?o contemplar pequenos momentos de vitória e sossego, frente ao mar agitado da SEGINFO.

In information security, a problem is considered solved when the implemented solutions have effectively mitigated the identified risks and vulnerabilities. This is evidenced by a period of sustained security without further incidents. However, it's crucial to understand that information security is a dynamic field. New threats emerge constantly, and what works today might not be sufficient tomorrow. Therefore, continuous assessment, updating of security measures, and vigilance are essential.

Knowing when a problem is solved is key to better productivity in the future. Each problem tends to be unique to each situation. However, there are always overlapping characteristics that will help determine when a problem is fully resolved. If a client presents a problem and you establish all of the verifiable information about it and can proceed to troubleshoot it, then you are well on your way to the solution. Through simple detective work on when the problem first occurred, whether the client made any changes themselves, or if any outages or disruptions may have occurred recently, troubleshooting becomes much easier. After establishing information, troubleshooting, and testing, the solution will become apparent each time.

It is as simple as the problem doesn't exist anymore. It depends on the use cases. Goes back to the definition of the problem statement.

To excel at problem-solving, diversify your experiences. Creativity grows when you try new things, meet diverse people, and explore different situations. Embrace training and mentoring, network with varied professionals, and maintain a curious mindset. Each encounter and venture enriches your problem-solving skills, making you more adaptable and effective.

Problem Definition: Ensure that the problem is clearly defined at the beginning. A well-defined problem includes understanding the desired outcome or goal. Solution Criteria: Establish criteria for what a successful solution would look like. This could include specific goals to be achieved and metrics to be met. Testing the Solution: Implement the solution and test it under various conditions to ensure it works as intended. This could involve running simulations, conducting trials, or applying the solution in a controlled environment. Evaluating Results Against Criteria: Compare the results of the solution with the predefined success criteria. If the solution meets or exceeds these criteria, it can be considered successful.