How do you justify the value of software testing to clients?

If i work on a problem as a developer, my first goal would be to deliver a working product. Where as for a tester main goal would be to deliver a good quality product. A tester can bring domain knowledge he has acquired over a period of time and identify ways to break the application.

Software Testing is an integral part of Software Life Cycle. In general in our day to day life we carry out/build/create many things and we indeed involve ourselves in verifying to check whether they are working as per the expectations are not. This may involve analysis/strategies/triaging in different directions, same lies with a software which is developed or being developed to meet the expectations of all the stakeholders.The key objectives are to verify & validate the Stability, Robustness, Quality, Maturity, Security,Confidentiality and for defects by testing at different levels using various methods defined by the authorized Boards with regulations/standards.This gives confidence to the clients for further processing & maintenance.

Satisfaction of the customer: The reasons why it is necessary to opt for software testing is due to the fact that it offers the prerequisite and perfect user experience. As you opt for the best project in the saturated project, you will be capable of earning the reputation of reliable clients. Thus, you are going to reap long-term benefits by opting for software testing. Earning the trust of the client is certainly not an easy task, primarily in case the product is found to be functioning and glitching every time or the other. The first impression is really important and if you fail to give the same, users are going to find another product which will accomplish all the requirements.

Software testing is like the guardian of software quality, meticulously uncovering hidden glitches, ensuring seamless functionality, and finding any security issues. Through this process, software testing not only enhances user satisfaction by delivering reliable and user-friendly experiences but also safeguards businesses from potential reputational risks and thus builds trust with end users.

A reputation of excellence can't be bought, only earned. A reputation of unreliability is an albatross that loses competitive match-ups, loses sales, and saves scant dollars. The best products sell themselves and quality is more important than speed or cost. A bad review can break a company, so spend your dollars wisely.

Explain how testing mitigates risks by identifying and addressing potential issues before they impact users. This minimizes the chances of costly post-release fixes and negative user experiences.

Explaining how it can help scale application and improve performance by many times. Also, in saving the brand reputation by not allowing defect leakages, especially the critical ones.

Here's a cool insight: you don't need a big army to spot issues in your software, especially when it comes to testing for user experience. 85% of the issues can be resolved with just five users taking a spin at your software.Four users can catch 75%, and even three testers zap away 65%of the problems. Smart testing can save you tonnes of hassle later on.

Customer Trust: Explain that a well-tested software product builds trust with customers. It demonstrates your commitment to delivering a reliable solution that meets their needs. Competitive Advantage: Convey that a thoroughly tested product stands out in the market. Clients gain a competitive edge by offering a high-quality solution that outperforms competitors.

Software testing would also help speed up production and release cycles, as application would be less buggy and faster feedback cycle. If the feature has usability issues or crashes frequently, it can drive customers away, leading to a loss of sales and credibility. Through testing, the client can identify and fix these issues before they impact their user base.

Customer Trust: Explain that a well-tested software product builds trust with customers. It demonstrates your commitment to delivering a reliable solution that meets their needs. Competitive Advantage: Convey that a thoroughly tested product stands out in the market. Clients gain a competitive edge by offering a high-quality solution that outperforms competitors.

By adding client in collaborative planning, feedback loops, expectations, early communication, providing regular progress updates, including client specific test cases, resolution of issues jointly and sharing documentation and improvement over reports and artifacts. Also, in addressing concerns jointly.

Continuous Improvement: Describe how testing contributes to an iterative development process. Feedback from testing helps refine the product and leads to continuous improvement. Proof of Concept: Provide examples of successful testing scenarios where defects were identified and resolved, showcasing how testing adds tangible value to the project. Real-world Scenarios: Share real-world examples of software failures caused by insufficient testing, underscoring the importance of a comprehensive testing approach.

To inform client about the utility of software testing - by User Acceptance Testing (UAT). Also, offering training sessions to the client's team, explaining how to perform testing, report issues, and navigate testing environments. Apart from this, using statistics or case studies to demonstrate how following these best practices has positively impacted other projects in terms of quality, cost savings, and customer satisfaction. Also, understanding the technical expertise of client's team and tailoring explanations accordingly. Using non-technical language when discussing complex concepts to ensure clarity. Lastly, clearly articulate the benefits of each best practice, such as improved reliability and enhanced security.

Imagine a scenario where a critical defect goes undetected, repercussions could range from frustrated user experiences and operational interruptions to data breaches that compromise sensitive information. These missteps could translate into financial losses due to increased support/maintenance after launch, legal battles from dissatisfied customers, and reputational damage that could tarnish brand credibility. Software testing acts as a cost-effective insurance on the software, ensuring that clients don't have to deal with the repercussions of not safeguarding the software.

The best example of the cost of not having software tester or not even enough manpower to test. The software was within the project: an amazing idea for a social app that flopped. So even if the idea was great, they did in my opinion 2 big mistakes: 1. they were micromanaging the testing part 2. they did not invest enough resources for the testing. Therefore, the beautiful and useful application was full of bugs that people didn't like, so they never actually use the platform. See, it doesn't really matter how wonderful your idea is, if the product has bugs every other step: bad user experience. If the foundation of an application is not clean and tested properly, whatever is built on top of that will be very unstable.

Unidentified defects and issues that surface after release can lead to increased maintenance costs. Fixing these issues later in the development cycle is generally more time-consuming and expensive. Unforeseen defects and issues can delay the software's release. This delay can impact the product's competitiveness and revenue potential, especially if it misses key market windows.

Thoroughly tested software ensures reliable and high performing software operations. It reduces flaws in the component or system. Testing is part of SDLC if we are skipping this step it can cause -customer dissatisfaction, loss of reputation, increased development cost and delays in product launch.

Combining Support and QA workflows tightens the loop on real problems with less lost in translation. A unified team of problem solvers is also a great training area for new hires into other roles.

Software testing ?helps to ensure that the software meets the requirements, specifications, and expectations of the clients and the end-users. Software testing can also prevent or reduce the risks of security breaches, data loss, legal issues, and reputation damage that can result from faulty or malicious software. Testing a product throughout its development lifecycle builds customer trust and satisfaction, as it provides visibility into the product's strong and weak points. By the time customers receive the product, it has been tried and tested multiple times and delivers on quality. Detects security vulnerabilities.

Software testing holds immense value for clients. It ensures a high-quality, reliable product by catching bugs early, saving costs and time in the long run. Testing fosters user satisfaction, driving positive experiences and loyalty. It bolsters competitive advantage, legal compliance, and scalability while instilling stakeholder confidence. By mitigating risks and offering insights for improvement, testing cements a solid foundation for successful software ventures, embodying a strategic investment rather than an expense.