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How do you include stakeholders in quality control?

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Quality control is a vital aspect of project management that ensures the deliverables meet the expectations and requirements of the stakeholders. However, quality control is not just a technical process that involves testing, measuring, and verifying the outputs. It also requires effective communication, collaboration, and feedback from the stakeholders who have a stake in the project's success. In this article, you will learn how to include stakeholders in quality control and why it is beneficial for your project leadership.

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Vinayak Hiremath

Quality Engineer | ISO 13485 | EUMDR | SAP QM, MM | Q&R Affairs
Yarivan Khoshawe

Quality Assurance Supervisor at WISE Private School

1 Identify the stakeholders

The first step to include stakeholders in quality control is to identify who they are and what their roles, interests, and expectations are. Stakeholders can be internal or external to the project, such as sponsors, customers, users, suppliers, regulators, or team members. You can use tools such as stakeholder analysis, stakeholder register, or stakeholder matrix to categorize and prioritize the stakeholders based on their power, influence, and interest in the project. By identifying the stakeholders, you can understand their needs and preferences, and plan how to engage them in quality control activities.

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Vinayak Hiremath

Quality Engineer | ISO 13485 | EUMDR | SAP QM, MM | Q&R Affairs
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Be it internal or external, your customer is always the biggest stakeholder. Always orient the processes with respect to the needs of the customer.

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Yarivan Khoshawe

Quality Assurance Supervisor at WISE Private School
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Incorporating stakeholders into quality control is paramount for successful outcomes. Begin by identifying key stakeholders from various departments and levels of the organization. Engage them early in the process to gather their input and expectations. Regular communication is essential to keep stakeholders informed about quality goals and progress. Create a collaborative environment where their insights are valued, and decisions are made collectively. Implement feedback loops, allowing stakeholders to review and validate quality standards. This inclusive approach fosters a sense of ownership and commitment, ensuring that the final product aligns with stakeholder needs and maintains high quality.

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2 Define the quality standards

The next step is to define the quality standards that will guide the quality control process. Quality standards are the criteria or specifications that the project deliverables must meet or exceed to satisfy the stakeholders. You can use tools such as quality management plan, quality policy, quality metrics, or quality checklists to document the quality standards and how they will be measured and verified. You should involve the stakeholders in defining the quality standards by soliciting their input, feedback, and approval. By doing so, you can ensure that the quality standards are realistic, relevant, and aligned with the stakeholder expectations.

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Vinayak Hiremath

Quality Engineer | ISO 13485 | EUMDR | SAP QM, MM | Q&R Affairs
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Some KPIs seem good for the presentation purpose but don't really add value to the goal. Have realistic KPIs which are actionable and which drive improvement.

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3 Perform quality control

The third step is to perform quality control, which is the process of monitoring and controlling the quality of the project deliverables. You can use tools such as quality audits, inspections, tests, or reviews to check whether the deliverables conform to the quality standards and identify any defects or deviations. You should involve the stakeholders in performing quality control by communicating the results, reporting the issues, and resolving the problems. By doing so, you can ensure that the stakeholders are informed, satisfied, and engaged in the quality control process.

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4 Implement quality improvements

The final step is to implement quality improvements, which are the actions taken to enhance the quality of the project deliverables and prevent future defects or deviations. You can use tools such as quality improvement plan, root cause analysis, corrective actions, or preventive actions to document and execute the quality improvements. You should involve the stakeholders in implementing quality improvements by soliciting their suggestions, feedback, and support. By doing so, you can ensure that the quality improvements are effective, efficient, and aligned with the stakeholder needs.

By including stakeholders in quality control, you can benefit from their insights, perspectives, and expertise, and improve your project leadership. You can also build trust, rapport, and satisfaction with the stakeholders, and increase the chances of delivering a high-quality project that meets or exceeds their expectations.

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Vinayak Hiremath

Quality Engineer | ISO 13485 | EUMDR | SAP QM, MM | Q&R Affairs
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Simplicity of processes is the best way to reach the goal. Every process includes different functions who wish to work their own way. But a simplified process lets each function put forward their best to reach a common goal.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you include stakeholders in quality control?

1

2

3

4

5

1 Identify the stakeholders

2 Define the quality standards

3 Perform quality control

4 Implement quality improvements

5 Here’s what else to consider

Project Leadership

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How do you include stakeholders in quality control?

1

2

3

4

5

1 Identify the stakeholders

2 Define the quality standards

3 Perform quality control

4 Implement quality improvements

5 Here’s what else to consider

Project Leadership

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