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How do you help peers recover and build resilience after a crisis?

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A crisis can be a traumatic, stressful, or overwhelming event that affects a person's mental, emotional, or physical well-being. It can be caused by a natural disaster, violence, abuse, loss, or any other situation that threatens one's safety, security, or sense of identity. As a peer supporter, you have a unique role in helping your peers recover and build resilience after a crisis. You can offer empathy, compassion, and practical assistance, as well as connect them to other resources and services. Here are some tips on how to help peers recover and build resilience after a crisis.

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1 Listen actively

One of the most important skills you can use as a peer supporter is active listening. Active listening means paying attention to what your peer is saying, reflecting back their feelings and thoughts, and asking open-ended questions. Active listening shows that you care, respect, and understand your peer, and that you are not judging or criticizing them. It also helps your peer express and process their emotions, cope with their stress, and find their own solutions.

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Nicki Chamah, BSN, RN, PMH-BC

Nurse Manager at Recovery Innovations Franklin County Crisis Care Center
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I could not have said this better myself. I have always been an active listener. With peers having lived experience, trauma is almost always present. They need someone to listen with compassion and be supportive. Being a nurse manager at a crisis facility active listening is a must, for peers and patients.

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2 Validate and normalize

Another way to help your peer recover and build resilience is to validate and normalize their reactions and experiences. Validation means acknowledging and accepting your peer's feelings and opinions, without minimizing or dismissing them. Normalization means reassuring your peer that their reactions are common and understandable, given the circumstances. Validation and normalization can help your peer feel less alone, less ashamed, and more hopeful.

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Paul Bryant, LICSW

Program Director I Birmingham Recovery Center and Longleaf Wellness BHM
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I find this to be one of the most helpful things. I work in addiction treatment, and the guilt and shame that most people experience is debilitating, simply validating their experience and meeting them with compassion can often be the difference in someone staying in treatment or leaving.

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3 Encourage self-care

Self-care is essential for recovery and resilience after a crisis. Self-care means taking care of your physical, mental, emotional, and spiritual needs, and finding ways to relax, cope, and heal. You can encourage your peer to practice self-care by suggesting some activities that they enjoy or find helpful, such as exercise, meditation, hobbies, or socializing. You can also model self-care by taking care of yourself and setting boundaries.

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4 Support empowerment

Empowerment means helping your peer regain a sense of control and agency over their life, and supporting their choices and goals. You can support empowerment by respecting your peer's autonomy and preferences, and avoiding giving advice or imposing solutions. You can also help your peer identify their strengths and resources, and explore their options and opportunities. Empowerment can boost your peer's confidence, motivation, and optimism.

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5 Provide information

Information can be a valuable tool for recovery and resilience after a crisis. Information can help your peer understand what happened, what to expect, and what to do next. You can provide information by sharing your own knowledge and experience, or by referring your peer to reliable sources and services. You can also help your peer access information by offering assistance with practical matters, such as paperwork, finances, or transportation.

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6 Follow up

Follow-up means staying in touch with your peer and checking on their progress and well-being. Follow-up can show your peer that you care, that you are available, and that you are committed to their recovery and resilience. You can follow up by calling, texting, emailing, or meeting your peer regularly, or by arranging a plan or schedule that works for both of you. You can also ask your peer for feedback on your support, and adjust accordingly.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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John McElroy

Experience Strength and Hope
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One thing I do when working with folks after a crisis is ask them what the word hope means to them. Usually I get a very vague response that resembles some variation of the light at the end of the tunnel analogy. I share my definition of hope, "A clear mental image of what it looks like to live my best life as my highest self." I then share a few examples of what that looks like externally, riding my motorcycle on a windy road or sitting on a lakeside. Then I share some internal examples such as what it looks like to respond well to various emotions, what are my values, beliefs, boundaries. How do I carry myself, act, dress, talk, etc. This is the foundation of my recovery.

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How do you help peers recover and build resilience after a crisis?

1

2

3

4

5

6

7

1 Listen actively

2 Validate and normalize

3 Encourage self-care

4 Support empowerment

5 Provide information

6 Follow up

7 Here’s what else to consider

Peer Support

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How do you help peers recover and build resilience after a crisis?

1

2

3

4

5

6

7

1 Listen actively

2 Validate and normalize

3 Encourage self-care

4 Support empowerment

5 Provide information

6 Follow up

7 Here’s what else to consider

Peer Support

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