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How do you handle web testing feedback and bug reports?

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Web testing is a crucial part of web project management, as it ensures that your website meets the requirements, expectations, and standards of your clients and users. However, web testing can also be a challenging and time-consuming process, especially when you have to deal with feedback and bug reports from various sources and stakeholders. How do you handle web testing feedback and bug reports effectively and efficiently, without compromising the quality and functionality of your website? Here are some tips and best practices to help you manage this important aspect of web project management.

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Anand Agrawal

Associate - Python Developer at BharatRohan? | AI Enthusiast | Amazon MLSS'23
Aayushi Jindal

Full Funnel Marketing & Design Consultant | Think CRO |
Will Wheeler

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1 Define your testing scope and criteria

Before you start web testing, you need to define your testing scope and criteria, based on the project objectives, specifications, and deliverables. This will help you set clear expectations and priorities for yourself, your team, and your clients, and avoid unnecessary or redundant testing activities. You should also document your testing plan, strategy, and methods, and communicate them to all the relevant parties, so that everyone is on the same page and knows what to expect from the testing process.

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Anand Agrawal

Associate - Python Developer at BharatRohan? | AI Enthusiast | Amazon MLSS'23
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Establishing a clear testing scope and criteria is the first step in handling web testing feedback and bug reports effectively. Determine the specific features, functionalities, and user scenarios that need to be tested. Define the criteria for what constitutes a bug or performance issue, including severity levels and impact on the user experience. This clarity ensures that testers and stakeholders have a shared understanding of what to look for and helps prioritize issues based on their significance to the project.

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2 Choose your testing tools and platforms

Depending on the type and complexity of your web project, you may need to use different testing tools and platforms to perform various types of testing, such as functional, usability, compatibility, performance, security, and accessibility testing. You should choose your testing tools and platforms carefully, based on your testing scope and criteria, your budget and resources, and your target audience and devices. You should also ensure that your testing tools and platforms are reliable, compatible, and up-to-date, and that you have the necessary skills and knowledge to use them effectively.

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Aayushi Jindal

Full Funnel Marketing & Design Consultant | Think CRO |
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Use a centralized bug tracking system, such as Jira or Bugzilla, to log and track all reported issues & provide clear guidelines for reporting bugs, including required information such as steps to reproduce, expected behavior, and actual results.

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Will Wheeler

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Tools are vital for this. You should no longer be using emails or dreaded spreadsheets. Use a tool that collects and collates all feedback into one central area, that can be shared across all project core members.

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Anand Agrawal

Associate - Python Developer at BharatRohan? | AI Enthusiast | Amazon MLSS'23
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Selecting the right testing tools and platforms is crucial for efficient feedback collection and bug reporting. Tools like JIRA, Bugzilla, or Trello can help manage and track bugs effectively. For collecting feedback, consider using platforms like UserTesting, Hotjar, or custom feedback forms integrated into your web application. Ensure the tools you choose support easy submission of detailed bug reports, including screenshots, videos, and logs, to provide comprehensive information for troubleshooting and resolution.

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3 Collect and organize feedback and bug reports

One of the most important aspects of web testing is collecting and organizing feedback and bug reports from different sources, such as clients, users, testers, developers, and designers. Feedback and bug reports can provide valuable insights and suggestions for improving your website, but they can also be overwhelming, confusing, and conflicting, if not handled properly. You should use a feedback and bug tracking system or tool, such as Jira, Trello, or Bugzilla, to collect and organize feedback and bug reports in a centralized and structured way. You should also establish a feedback and bug reporting protocol or workflow, such as who can submit feedback and bug reports, how to categorize and prioritize them, how to assign and resolve them, and how to communicate and document them.

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Anand Agrawal

Associate - Python Developer at BharatRohan? | AI Enthusiast | Amazon MLSS'23
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Implement a structured process for collecting and organizing feedback and bug reports. Encourage testers and users to provide detailed information about issues they encounter, including steps to reproduce, expected and actual results, and any relevant context. Use your chosen tools to categorize and prioritize bug reports based on severity and impact. Create a centralized repository where all feedback and bug reports are stored, ensuring easy access and reference for the development team.

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4 Analyze and evaluate feedback and bug reports

Once you have collected and organized feedback and bug reports, you need to analyze and evaluate them, to determine which ones are valid, relevant, and actionable, and which ones are invalid, irrelevant, or out of scope. You should use your testing scope and criteria, as well as your project objectives, specifications, and deliverables, as the basis for your analysis and evaluation. You should also consult with your team, your clients, and your users, as appropriate, to verify, clarify, or validate feedback and bug reports. You should also use data and evidence, such as screenshots, logs, or analytics, to support your analysis and evaluation.

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Anand Agrawal

Associate - Python Developer at BharatRohan? | AI Enthusiast | Amazon MLSS'23
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Systematically analyze and evaluate the collected feedback and bug reports to identify patterns and prioritize fixes. Group similar issues together to understand common problems and their root causes. Evaluate the severity and frequency of each issue to determine its impact on the user experience and business goals. Collaborate with your development team to triage and assign bugs for resolution, focusing on high-priority issues first.

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5 Implement and test feedback and bug fixes

After you have analyzed and evaluated feedback and bug reports, you need to implement and test the feedback and bug fixes, to ensure that they address the issues and improve the website. You should follow your feedback and bug tracking system or tool, as well as your feedback and bug reporting protocol or workflow, to implement and test the feedback and bug fixes in a consistent and efficient way. You should also document the changes and updates that you make to the website, and communicate them to all the relevant parties. You should also perform regression testing, to ensure that the feedback and bug fixes do not introduce new issues or affect other parts of the website.

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Aayushi Jindal

Full Funnel Marketing & Design Consultant | Think CRO |
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Also, make sure to prioritize bug reports based on severity and impact on user experience, business goals, and project timelines.

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6 Learn and improve from feedback and bug reports

Finally, you should learn and improve from feedback and bug reports, to enhance your web project management skills and processes. You should review and reflect on the feedback and bug reports that you received, as well as the feedback and bug fixes that you implemented, and identify the strengths and weaknesses of your web testing process. You should also solicit feedback and suggestions from your team, your clients, and your users, on how to improve your web testing process. You should also document and share the lessons learned and best practices that you gained from web testing, and apply them to your future web projects.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Web Project Management

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How do you handle web testing feedback and bug reports?

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1 Define your testing scope and criteria

2 Choose your testing tools and platforms

3 Collect and organize feedback and bug reports

4 Analyze and evaluate feedback and bug reports

5 Implement and test feedback and bug fixes

6 Learn and improve from feedback and bug reports

7 Here’s what else to consider

Web Project Management

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