How do you handle rate changes and updates across multiple channels and systems in Opera?

1 What are rate codes and plans in Opera?

Rate codes and plans are the building blocks of your pricing strategy in Opera. A rate code is a unique identifier that defines the basic characteristics of a rate, such as the name, description, category, currency, and restrictions. A rate plan is a combination of a rate code and a specific amount or formula that determines the price for a given date range, room type, and occupancy. You can create multiple rate plans for each rate code to offer different prices for different market segments, seasons, or promotions.

2 How do you create and modify rate codes and plans in Opera?

To create a new rate code or plan in Opera, you need to access the Rate Code Setup screen from the Configuration menu. There, you can enter the required information and settings for your rate code or plan, such as the base amount, the derived formula, the taxes, the commissions, the discounts, the add-ons, and the overrides. You can also specify the channels and systems that the rate code or plan applies to, such as the central reservation system, the property management system, the web booking engine, or the global distribution system. To modify an existing rate code or plan, you can use the same screen or the Rate Query screen from the Reservations menu.

3 How do you update rates and availability in Opera?

To update rates and availability in Opera, you have two main options: manual or automatic. Manual updates are done through the Rate Query screen or the Rate Availability screen from the Reservations menu. There, you can change the prices or the inventory for specific dates, rooms, or rate codes or plans. You can also use the Mass Update feature to apply changes to multiple dates or rates at once. Automatic updates are done through the Rate Management module or the Channel Manager interface. The Rate Management module allows you to set rules and triggers to adjust your rates based on occupancy, demand, or competitors. The Channel Manager interface allows you to connect your Opera system with third-party distribution channels and synchronize your rates and availability in real time.

4 How do you monitor and analyze rate performance in Opera?

To monitor and analyze rate performance in Opera, you have several tools and reports at your disposal. The Rate Discrepancy Report shows you any discrepancies between your Opera system and your distribution channels, such as mismatched prices, availability, or restrictions. The Rate Loading Report shows you the status and details of your rate updates across different channels and systems. The Rate Analysis Report shows you the revenue, occupancy, and average rate for each rate code or plan over a period of time. The Rate Comparison Report shows you how your rates compare to your competitors or your budget.

5 How do you troubleshoot rate issues in Opera?

To troubleshoot rate issues in Opera, you need to identify the source and the scope of the problem. Is it a system error, a user error, or a channel error? Is it affecting one rate, one channel, one property, or multiple ones? To find out, you can use the Diagnostic Tools from the Help menu or the Channel Manager interface. There, you can check the logs, the messages, the alerts, and the settings of your Opera system and your distribution channels. You can also contact the Opera Support team or your Channel Manager provider for assistance.

6 Here’s what else to consider

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