Last updated on 2024年4月6日

How do you handle keys after selling a house with a smart lock?

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If you've sold a house with a smart lock, you might be wondering how to handle the keys after the closing. Smart locks are devices that allow you to unlock your door with a code, a smartphone app, or a voice command, instead of a traditional key. They can offer convenience, security, and flexibility, but they also pose some challenges when it comes to transferring access to the new owners. Here are some tips on how to deal with keys after selling a house with a smart lock.

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1 Check the contract

The first thing you should do is check the contract and the disclosure statement that you signed when you listed your house for sale. These documents may specify how you should handle the smart lock and the keys, and what you should disclose to the buyers. For example, some contracts may require you to leave the smart lock in place, or to provide the original keys and the manufacturer's instructions. Some disclosure statements may ask you to reveal any security codes, passwords, or app settings that you used for the smart lock. Make sure you follow the terms of the contract and the disclosure statement to avoid any legal issues or disputes.

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Muhammad Naeem

CEO @ Omega Agency | Strategic Marketing Management "Strategic Marketing Leader Driving Impactful Campaigns and Growth"
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The first thing you should do is check the contract and the disclosure statement that you signed when you listed your house for sale. These documents may specify how you should handle the smart lock and the keys, and what you should disclose to the buyers. For example, some contracts may require you to leave the smart lock in place, or to provide the original keys and the manufacturer's instructions. Some disclosure statements may ask you to reveal any security codes, passwords, or app settings that you used for the smart lock. Make sure you follow the terms of the contract and the disclosure statement to avoid any legal issues or disputes.

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2 Reset the smart lock

The next thing you should do is reset the smart lock to its factory settings before you hand over the keys to the buyers. This will erase any personal information, codes, or settings that you stored in the smart lock, and prevent any unauthorized access or hacking. You can usually find the reset instructions in the smart lock's manual or online. If you're not sure how to reset the smart lock, you can also contact the manufacturer or a professional locksmith for assistance. Resetting the smart lock will also allow the buyers to set up their own codes, passwords, or app settings according to their preferences.

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John M Pogue

Positive and Caring Financial Burden Negotiator
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it's advisable to re-key all locks including smart ones, when acquiring a house to enhance security. Additionally, when hiring contractors for any home related tasks, ensuring they are licensed, bonded, and insured is a prudent step.

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Muhammad Naeem

CEO @ Omega Agency | Strategic Marketing Management "Strategic Marketing Leader Driving Impactful Campaigns and Growth"
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the next thing you should do is reset the smart lock to its factory settings before you hand over the keys to the buyers. This will erase any personal information, codes, or settings that you stored in the smart lock, and prevent any unauthorized access or hacking. You can usually find the reset instructions in the smart lock's manual or online. If you're not sure how to reset the smart lock, you can also contact the manufacturer or a professional locksmith for assistance. Resetting the smart lock will also allow the buyers to set up their own codes, passwords, or app settings according to their preferences.

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3 Provide the keys and the manual

The final thing you should do is provide the keys and the manual for the smart lock to the buyers at the closing. Even though the smart lock may not need a physical key to operate, it may still have a keyhole as a backup option in case of a power outage, a low battery, or a malfunction. The buyers may also want to have the option to replace the smart lock with a different one in the future. Therefore, you should give them the original keys and the manual that came with the smart lock, or any copies that you made. The manual will also help them understand how to use and maintain the smart lock properly.

Selling a house with a smart lock can be a bit tricky, but it doesn't have to be a hassle. By following these tips, you can ensure a smooth and secure transition of access to the new owners, and avoid any potential problems or liabilities.

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4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Misha Lawing

Project Coordinator
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If you find yourself in a situation where the agents are not able to get one another on the phone or via email, you may ask for the title company that is handling/handled the transaction to assist in getting keys for the new owner along with any manuals.

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How do you handle keys after selling a house with a smart lock?

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1 Check the contract

2 Reset the smart lock

3 Provide the keys and the manual

4 Here’s what else to consider

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