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Last updated on 2024年5月19日

How do you handle feedback that is vague, conflicting, or negative?

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Feedback is an essential part of problem solving, but it can also be challenging to deal with, especially when it is vague, conflicting, or negative. How do you handle feedback that is not clear, consistent, or constructive? In this article, we will explore a feedback and problem solving model that can help you improve your skills, resolve issues, and communicate better with others.

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1 Identify the problem

Identifying the problem is the first step in the feedback and problem solving model. This may seem straightforward, but feedback can be vague or ambiguous, making it difficult to understand the issue or expectations. To clarify the problem, ask questions such as what the goal or outcome is, what criteria or standards are being used to measure performance or progress, what gaps or challenges are being faced, and what causes or factors contribute to the problem. Asking these questions can help define the problem more precisely and focus the feedback and problem solving process.

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Jon Sandler

Apprentice Mate with Washington State Ferries | Offering career and portfolio mentorship at ADPlist.org and Designed.org
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When I receive feedback on product design work, I like to give my stakeholders a framework to help them identify the problem more clearly. I ask them to: 1. Make an observation 2. State the impact of the observation 3. Ask a question By asking to receive feedback in this format, it helps me better get to the heart of the issue, why they are giving the feedback, and how to categorize it.

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David Schwantes, DAD, MBA, PMP, CSM

Programs and Projects Leader
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Ask open ended questions and ask for examples. If the feedback is still not clear ask for another member of the team to provide feedback. It’s best practice to document and have an audit trail as evidence of the questions asked and the feedback provided.

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Darrien Dunham

I know a little about alot so it's easier to connect the dots
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- I like to include why questions when I “probe for positioning” especially if it appears the approach they want to take isn’t in alignment with their vision. - it’s also important to me that I frame feedback and criticism in a p2p (person to person) light, So I’m always remaining curious vs assumptive.

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2 Gather feedback

The second step in the feedback and problem solving model is to gather feedback from different sources and perspectives. This can include customers, colleagues, managers, mentors, or experts, and can be formal or informal, verbal or written, positive or negative, direct or indirect, specific or general. To effectively gather feedback, it is important to seek it proactively and regularly, ask for feedback from people with relevant knowledge, experience, or insight, request feedback that is specific, actionable, and constructive, listen to feedback with an open mind and a positive attitude, and thank the feedback giver for their time and input. By doing so, you can gain a more comprehensive and balanced understanding of the problem and the possible solutions.

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Darrien Dunham

I know a little about alot so it's easier to connect the dots
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Agreed! It’s also critical to set expectations for feedback and involvement early on since it’s definitely a space where (in my experience) most people feel uncomfortable. Asking questions about how they prefer to give and receive that feedback cause help breakdown the anxiety and/or insecurity around that experience because asking alone shows care. However follow through on what you were told, shows it’s genuinely about collaborative growth vs criticism.

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Jean Evans

Translation and Localization Professional
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When I began to work at hotel in LimaPeru British and speaking great Spanish my boss having retired from Peruvian military said “if you do not know something AS K anyone Who Does !!!!!!!

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3 Analyze feedback

The third step in the feedback and problem solving model is to analyze feedback and identify the key themes, patterns, and insights that emerge from it. It is important to compare and contrast feedback from different sources and perspectives, and evaluate it based on its validity, reliability, and relevance. Additionally, prioritize feedback based on its importance, urgency, and feasibility, and synthesize it into a concise summary. By doing so, you can filter out the noise and focus on the signal, and identify the most valuable and actionable feedback that can help you solve the problem.

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4 Implement feedback

The fourth step in the feedback and problem solving model is to implement feedback and apply it to your problem solving process. To ensure feedback is useful and not harmful, it is important to plan how to implement it, setting SMART goals and actions. Communicating your plan, progress, and results with the feedback giver and other stakeholders is also essential. Additionally, monitoring your performance, outcomes, and impacts using quantitative and qualitative indicators and measures, as well as reflecting on your SWOT and lessons learned and best practices, can help you demonstrate your commitment and responsiveness to feedback. Ultimately, this will improve your problem solving skills and results.

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5 Seek feedback again

The fifth and final step in the feedback and problem solving model is to seek feedback again and close the feedback loop. This is not a one-time event, but a continuous cycle of learning and improvement. To do this, you can ask for feedback from different sources and perspectives, assess the effectiveness of your implementation, and measure the extent to which you have solved the problem. Additionally, you should celebrate successes and recognize and reward yourself and others for their contributions. Lastly, identify any new or remaining problems and start the feedback and problem solving cycle again. By seeking feedback again and closing the feedback loop, you can ensure that your process is complete and comprehensive, and that you are constantly learning and improving.

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Lara Harris, CDP?

DEI Ambassador & Strategist | Business Savvy Creative | Communications Specialist | Organizational & Project Management Methodologist |
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This is maybe the most important part of the feedback process. Did you reach your desired outcome. Circling back to ensure you’ve reach your target is a great way to ensure you’re always moving in the right direction.

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How do you handle feedback that is vague, conflicting, or negative?

1

2

3

4

5

1 Identify the problem

2 Gather feedback

3 Analyze feedback

4 Implement feedback

5 Seek feedback again

Problem Solving

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How do you handle feedback that is vague, conflicting, or negative?

1

2

3

4

5

1 Identify the problem

2 Gather feedback

3 Analyze feedback

4 Implement feedback

5 Seek feedback again

Problem Solving

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