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Last updated on 2024年8月12日

How do you handle conflicting feedback from different stakeholders on the same aspect of the system design?

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Navigating the waters of system design can be challenging, especially when you receive conflicting feedback from different stakeholders. Each stakeholder brings their own perspective, priorities, and concerns to the table. As a systems engineer, your role includes managing these diverse inputs and harmonizing them into a coherent system design that meets the project's goals. Understanding how to effectively handle conflicting feedback is essential for ensuring a successful design process and ultimately, a functional and satisfactory end product.

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1 Gather Input

The first step in handling conflicting feedback is to gather all the input comprehensively. This involves actively listening to each stakeholder and documenting their concerns and suggestions. By ensuring that all voices are heard and recorded, you can prevent any oversight of critical feedback. It's essential to create an environment where stakeholders feel their input is valued, which can be achieved through structured meetings or feedback sessions. This initial step sets the foundation for a transparent and inclusive decision-making process.

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Richard Lawhern

Subject Matter Expert in public policy for regulation of opioid pain relievers and physicians who prescribe them. 25 years experience and thousands of contacts in social media support groups for people in pain.
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It is wise to remember as Norbert Wiener informed us decades ago, that "all human behaviors are over-determined." Many aspects of systems design are premised on outcomes expectations -- and even in some cases, on hidden agendas. A very wise senior systems analyst once told me that "When we write for decision makers, simple clarity is assumed. But clarity is not enough. Decisions and policy - whether in systems design or in corporate management - must also be written to deny a convenient misunderstanding to participants who may have hidden agendas in personal dominance or empire building." Never neglect or assume the human element in the design and approval process. The larger the system, the more that factor will matter.

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Koen Halma

*BESCHIKBAAR* Coach | Verandergids| met Hoofd, Hart en Humor @Motivista | Gastheer @alleskanban podcast | Founder@KanbanEase
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In my opinion, in any "conflict" it is generally a good idea to get all those involved in one room and talk about what the goals are that the various stakeholders are trying to achieve. Perhaps they have different preferences in achieving the same goal, or if they are aiming for different outcomes they can jointly allign and re-prioritise them. This provides the team with a enhanced focus and motivation.

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2 Identify Priorities

Once all feedback is collected, the next step is to identify the priorities and requirements of the system. This includes distinguishing between 'must-have' features that are critical to system functionality and 'nice-to-have' elements that could enhance the system but are not essential. Understanding the hierarchy of needs and the project's objectives will allow you to weigh the feedback accordingly. This process also involves recognizing any regulatory or safety standards that must be met, which can often help in resolving conflicts by providing non-negotiable criteria.

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3 Analyze Conflicts

After identifying priorities, you should analyze the conflicting feedback to understand the root causes of the discrepancies. This analysis might reveal that conflicts are due to differing interpretations of the system's requirements or misalignments in stakeholders' expectations. Sometimes, conflicts arise from a lack of information or understanding about certain technical aspects. By digging deeper into the reasons behind the conflicting feedback, you can address the underlying issues rather than just the symptoms.

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Anne De Groot

Project Director at Huisman Equipment B.V.
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You have to find out what the interests are of the different stakeholders. What drives them. Then you can usually find a common ground somewhere.

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4 Propose Solutions

With a clear understanding of the conflicts, it's time to propose solutions that aim to satisfy the core requirements of the system while considering the stakeholders' feedback. This could involve compromise or finding innovative ways to meet multiple needs with a single solution. When proposing solutions, it's important to explain the rationale behind them and how they balance the various concerns. This transparency can build trust among stakeholders and increase their willingness to accept compromises.

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5 Facilitate Consensus

Facilitating consensus among stakeholders is a critical step in resolving conflicts. This involves bringing stakeholders together to discuss the proposed solutions and working through any remaining disagreements. It's important to focus on collaboration and finding common ground. Sometimes, this may require revisiting priorities or exploring alternative solutions. The goal is to reach an agreement that all stakeholders can support, or at least accept, even if it's not their preferred outcome.

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Larry Manson

AI Educator, Experienced Electronics Engineer & Project Manager with Consumer, Manufacturing, and International Experience
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When there are conflicts, one must dig deep and determine what the root causes of those disagreements are. Often conflicts occur because stakeholders have differing paradigms about the situation. To resolve the issues you must understand why there are these different models. One approach is to try to move the stakeholders to a common paradigm. Often finding a compromise everyone can accept is the road to the solution. Acceptance does not imply everyone is happy with the final solution but that they will accept it.

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6 Document Decisions

Finally, once a consensus is reached or a decision is made, it's crucial to document the outcomes and the reasoning behind them. This documentation should be detailed and accessible to all stakeholders, ensuring that everyone understands how the final decisions were reached. It serves as a reference for future discussions and helps maintain accountability. Documenting decisions also helps in tracking changes to the system design and provides a historical context for those changes.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Arvind Jha

Head R&D Commercial & Medical Refrigeration Business at Voltas Limited - A TATA Enterprise
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Its important to consider the viewpoint of person giving feedback, it may be insightful. May be the person is considering some aspects which might would have left duing system design.

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How do you handle conflicting feedback from different stakeholders on the same aspect of the system design?

1

2

3

4

5

6

7

1 Gather Input

2 Identify Priorities

3 Analyze Conflicts

4 Propose Solutions

5 Facilitate Consensus

6 Document Decisions

7 Here’s what else to consider

Systems Engineering

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How do you handle conflicting feedback from different stakeholders on the same aspect of the system design?

1

2

3

4

5

6

7

1 Gather Input

2 Identify Priorities

3 Analyze Conflicts

4 Propose Solutions

5 Facilitate Consensus

6 Document Decisions

7 Here’s what else to consider

Systems Engineering

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