How do you handle a conflict that involves a remote or virtual team?

1 Identify the root cause

The first step to handle a conflict is to understand what is causing it. Is it a personal issue, a work-related issue, or a combination of both? Is it due to a lack of clarity, feedback, or support? Is it a result of different expectations, styles, or cultures? By identifying the root cause, you can tailor your approach and avoid making assumptions or generalizations.

2 Communicate respectfully

The second step to handle a conflict is to communicate respectfully with the parties involved. Choose the appropriate channel and tone for your message, and avoid using email or text for sensitive or emotional topics. Use active listening skills, such as paraphrasing, asking questions, and acknowledging feelings, to show that you care and understand. Express your own perspective and needs without blaming or attacking. Focus on the facts and the solutions, not the personalities or the problems.

3 Involve a third party

The third step to handle a conflict is to involve a third party if necessary. Sometimes, you may need an impartial and objective mediator to facilitate the dialogue and resolution. This could be a manager, a colleague, a coach, or an external consultant, depending on the situation and the level of trust. The role of the third party is to help the parties clarify their goals, interests, and concerns, and to guide them towards finding a mutually acceptable outcome.

4 Follow up and monitor

The fourth step to handle a conflict is to follow up and monitor the progress and results. After reaching an agreement, make sure to document it and communicate it to the relevant stakeholders. Check in regularly with the parties to see how they are implementing the action plan and if they need any support or feedback. Celebrate the achievements and acknowledge the efforts. If the conflict persists or reoccurs, revisit the previous steps and adjust your strategy accordingly.

5 Prevent future conflicts

The fifth step to handle a conflict is to prevent future conflicts by creating and maintaining a positive and collaborative remote team culture. Establish clear and realistic expectations, roles, and responsibilities for each team member. Provide regular and constructive feedback and recognition. Encourage open and honest communication and feedback. Foster trust and respect among team members. Create opportunities for social interaction and team building. Learn from the conflicts and use them as opportunities for growth and improvement.

6 Develop your skills

The sixth step to handle a conflict is to develop your skills as a remote team leader or member. Conflict resolution is a vital skill that can enhance your professional and personal relationships. Seek feedback from others on how you handle conflict and how you can improve. Learn from best practices and successful examples of remote team conflict resolution. Seek training or coaching to enhance your communication, emotional intelligence, and problem-solving skills.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?