How do you handle complex problems in solution design?

1 Understand the problem

The first step in solution design is to understand the problem you are trying to solve. This means clarifying the scope, goals, and expected outcomes of the solution, as well as the current situation, pain points, and root causes of the problem. You can use various techniques to gather and analyze information, such as interviews, surveys, observations, document reviews, SWOT analysis, fishbone diagrams, and problem statements. You should also validate your understanding of the problem with the stakeholders and users, and ensure that it aligns with the business strategy and vision.

2 Define the requirements

The next step in solution design is to define the requirements of the solution. Requirements are the specifications and criteria that the solution must meet to satisfy the needs and expectations of the stakeholders and users. You can use various techniques to elicit, document, and prioritize requirements, such as user stories, use cases, scenarios, prototypes, mockups, and requirement traceability matrix. You should also verify and validate your requirements with the stakeholders and users, and ensure that they are clear, complete, consistent, testable, and feasible.

3 Evaluate the alternatives

The third step in solution design is to evaluate the alternatives of the solution. Alternatives are the different ways or options to achieve the same or similar outcomes as the solution. You can use various techniques to generate, compare, and select alternatives, such as brainstorming, mind mapping, decision matrix, cost-benefit analysis, and prototyping. You should also consider the advantages, disadvantages, risks, and trade-offs of each alternative, and involve the stakeholders and users in the evaluation process.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?