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Last updated on 2024年5月4日

How do you handle change requests and scope creep in UAT and validation testing in BSA?

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As a business systems analyst (BSA), you are responsible for ensuring that the software solutions you design and implement meet the needs and expectations of your clients and stakeholders. However, during the user acceptance testing (UAT) and validation testing phases, you may encounter change requests and scope creep that can affect the quality, cost, and timeline of your project. How do you handle these challenges and ensure that your testing process is effective and efficient? Here are some tips and best practices to follow.

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Abiodun Bayewu

Business Analyst || Business Analytics || CRM Facilitator.
Muhammad Malik

CEO & Founder @Intelli 6 ? Entrepreneur

1 Define the scope and criteria

Before you start the testing process, you need to have a clear and agreed-upon scope and criteria for your project. This means defining the objectives, requirements, deliverables, assumptions, constraints, and risks of your solution. You also need to establish the acceptance criteria, which are the measurable and testable standards that your solution must meet to be accepted by the clients and stakeholders. Having a well-defined scope and criteria will help you avoid ambiguity, confusion, and misunderstanding during the testing process.

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Muhammad Malik

CEO & Founder @Intelli 6 ? Entrepreneur
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UAT is a critical phase in software development where actual users test the application to ensure it meets their requirements and expectations. During UAT, several challenges can arise, including scope creep and change requests. Let’s explore how to handle them: Unclear Requirements: Ambiguous or vague requirements hinder UAT effectiveness. To address this, establish clear communication channels with users early in the project. Regular meetings, prototypes, and mockups help bridge the gap between technical teams and end-users, ensuring well-defined and easily understood requirements1. Lack of Realistic Test Data.

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2 Communicate and collaborate

Communication and collaboration are essential for managing change requests and scope creep during the testing process. You need to keep your clients and stakeholders informed and involved throughout the testing process, and solicit their feedback and approval at key milestones. You also need to work closely with your development team, testers, and other BSAs to coordinate and align your testing activities and resolve any issues or conflicts. By communicating and collaborating effectively, you can ensure that everyone is on the same page and that any changes are properly documented, evaluated, and implemented.

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3 Prioritize and negotiate

Change requests and scope creep are inevitable during the testing process, as you may discover new or changing needs, expectations, or issues that affect your solution. However, not all changes are equal or necessary, and some may have a significant impact on your project scope, quality, cost, or timeline. Therefore, you need to prioritize and negotiate the changes based on their value, urgency, feasibility, and risk. You need to assess the impact and implications of each change request, and determine whether it is in or out of scope, and whether it can be accommodated within the existing budget, schedule, and resources. You also need to negotiate with your clients and stakeholders to reach a mutual agreement on the changes, and to manage their expectations and satisfaction.

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4 Document and track

Documentation and tracking are crucial for controlling change requests and scope creep during the testing process. You need to document and track every change request that you receive, including its source, description, rationale, impact, priority, status, and resolution. You also need to document and track any changes that you make to your solution, scope, criteria, or testing plan, and ensure that they are reflected in your test cases, test results, and test reports. By documenting and tracking your changes, you can maintain a clear and accurate record of your testing process, and ensure that your solution is compliant, consistent, and complete.

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5 Validate and verify

Validation and verification are the final steps of your testing process, where you ensure that your solution meets the acceptance criteria and the client's and stakeholder's needs and expectations. Validation testing is the process of checking whether your solution solves the right problem and delivers the right value to the client and stakeholder. Verification testing is the process of checking whether your solution works correctly and meets the technical specifications and quality standards. You need to perform both validation and verification testing on your solution after you implement any changes, and ensure that you have sufficient evidence and documentation to support your testing outcomes.

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Abiodun Bayewu

Business Analyst || Business Analytics || CRM Facilitator.
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To handle change requests and scope creep in User Acceptance Testing (UAT) and validation testing in Business Systems Analysis (BSA), prioritize changes based on impact and urgency, assess their alignment with project objectives, communicate with stakeholders to manage expectations, and update documentation accordingly.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you handle change requests and scope creep in UAT and validation testing in BSA?

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1 Define the scope and criteria

2 Communicate and collaborate

3 Prioritize and negotiate

4 Document and track

5 Validate and verify

6 Here’s what else to consider

Business Systems Analysis

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