How do you get users to adopt a new ERP system?

1 Involve users early

One of the best ways to get users to adopt a new ERP system is to involve them in the planning and design stages of the project. This way, you can get their input, feedback, and buy-in on the system's features, functions, and workflows. You can also identify their pain points, needs, and expectations, and address them accordingly. By involving users early, you can create a sense of ownership and engagement among them, and reduce the risk of rejection or resistance later on.

2 Communicate clearly and frequently

Another key factor for getting users to adopt a new ERP system is to communicate clearly and frequently with them throughout the project. You need to explain the benefits and goals of the new system, as well as the timeline, milestones, and roles and responsibilities of each stakeholder. You also need to update them on the progress, challenges, and changes of the project, and solicit their feedback and suggestions. By communicating clearly and frequently, you can build trust and transparency among users, and avoid confusion, misinformation, or rumors.

3 Provide adequate training and support

A third essential tip for getting users to adopt a new ERP system is to provide adequate training and support for them. You need to ensure that users have the necessary skills and knowledge to use the new system effectively and confidently. You can do this by offering various training methods, such as online courses, webinars, manuals, videos, or workshops. You can also provide ongoing support, such as help desks, FAQs, forums, or mentors. By providing adequate training and support, you can increase user satisfaction and performance, and reduce frustration and errors.

4 Reward and recognize users

A fourth useful strategy for getting users to adopt a new ERP system is to reward and recognize them for their efforts and achievements. You can do this by setting up incentives, such as bonuses, prizes, or certificates, for users who complete the training, use the system regularly, or achieve certain goals. You can also recognize users who show leadership, innovation, or collaboration in using the new system, by giving them praise, feedback, or recognition. By rewarding and recognizing users, you can motivate and encourage them to adopt the new system, and create a positive and supportive culture.

5 Monitor and evaluate user adoption

A fifth important step for getting users to adopt a new ERP system is to monitor and evaluate user adoption regularly. You need to measure and analyze how users are using the new system, and whether they are achieving the desired outcomes. You can do this by using various metrics, such as usage rates, error rates, productivity levels, customer satisfaction, or return on investment. You can also collect user feedback, such as surveys, interviews, or testimonials, to understand their experiences, challenges, and suggestions. By monitoring and evaluating user adoption, you can identify and address any issues or gaps, and improve the system's performance and usability.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?