How do you get feedback on your facilitation process?

1 Before the session

Before you facilitate a session, you need to have a clear purpose and goal for it. You also need to know who your audience is, what their expectations are, and how you will measure their satisfaction and learning. You can use a pre-session survey, questionnaire, or interview to gather this information from your participants. This will help you design your session accordingly and set the criteria for feedback.

2 During the session

During the session, you need to pay attention to the verbal and non-verbal cues of your participants. How are they reacting to your questions, activities, and instructions? Are they engaged, bored, confused, or frustrated? You can use check-ins, polls, quizzes, or thumbs-up/down to get quick feedback on the pace, clarity, and relevance of your session. You can also ask for feedback on specific aspects of your facilitation, such as your tone, style, or approach.

3 After the session

After the session, you need to collect more comprehensive and in-depth feedback on your facilitation process. You can use a post-session survey, questionnaire, or interview to ask your participants about their overall experience, satisfaction, and learning outcomes. You can also ask them to rate your facilitation skills, such as your communication, rapport, flexibility, and creativity. You can use open-ended questions to get qualitative feedback and suggestions for improvement.

4 Analyze the feedback

Once you have collected the feedback, you need to analyze it and identify the strengths and weaknesses of your facilitation process. You can use tools like spreadsheets, charts, or graphs to organize and visualize the quantitative feedback. You can use tools like word clouds, themes, or categories to summarize and interpret the qualitative feedback. You can also compare the feedback with your own self-assessment and reflection.

5 Act on the feedback

Finally, you need to act on the feedback and use it to improve your facilitation process. You can use tools like action plans, SMART goals, or PDCA cycles to plan and implement the changes you want to make. You can also use tools like peer coaching, mentoring, or training to get more support and guidance. You can also monitor and evaluate the impact of your actions on your facilitation process and outcomes.

6 Share the feedback

Sharing the feedback with your participants, stakeholders, and colleagues is a good way to show your appreciation, accountability, and transparency. You can use tools like reports, presentations, or newsletters to share the feedback and the actions you have taken based on it. You can also use tools like testimonials, case studies, or portfolios to showcase the results and benefits of your facilitation process. Sharing the feedback can also help you build trust, credibility, and reputation as a team facilitator.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?