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How do you future-proof your POS hardware system for changing customer needs and trends?

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If you run a retail or hospitality business, you know how important it is to have a reliable and efficient point of sale (POS) system. A POS system is the hardware and software that processes transactions, manages inventory, tracks sales, and provides customer service. But how do you make sure your POS hardware system can keep up with changing customer needs and trends? How do you future-proof your POS hardware system for the long term? Here are some tips to help you choose and maintain a POS hardware system that can adapt to your business growth and customer expectations.

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Bob Gibson

Hospitality Technology Expert

1 Choose a scalable and modular system

One of the key factors to consider when choosing a POS hardware system is scalability. Scalability means the ability of a system to handle increasing or decreasing workloads without compromising performance or quality. A scalable POS hardware system can accommodate more devices, terminals, users, and locations as your business expands or contracts. A modular POS hardware system can allow you to add or remove components as needed, such as printers, scanners, cash drawers, or displays. A scalable and modular POS hardware system can give you more flexibility and control over your operations and costs.

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Bob Gibson

Hospitality Technology Expert
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Scalability is very important for multi-unit locations. For single unit operators or SMB type businesses the specific functionality to fit your business model is much more important. As you scale you tend to standardize and limit functionality. For SMB POS systems that are specifically designed for your business needs is a much more important factor. ie don't buy a fine dining POS system for a pizza delivery concept!

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2 Opt for cloud-based and wireless solutions

Another factor to consider when choosing a POS hardware system is connectivity. Connectivity means the ability of a system to communicate with other systems, devices, or networks. A connected POS hardware system can enable you to access and update your data from anywhere, anytime, and on any device. A cloud-based POS hardware system can store your data on remote servers, rather than on local hard drives, which can reduce the risk of data loss, theft, or damage. A wireless POS hardware system can use Wi-Fi, Bluetooth, or cellular networks to connect your devices, rather than cables or wires, which can improve mobility, speed, and convenience.

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Bob Gibson

Hospitality Technology Expert
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In addition, due your due diligence on a cloud based POS system. Where is it hosted, what are the fees, are you in a multi-tenant or stand alone environment? What happens to your data if you switch POS vendors, do you get to keep it? How does upgrades and released get tested and deployed? Do you have a choice or do you have to accept them? How does credit cards work? These are all important questions to ask when reviewing the switch to cloud. Make sure to understand what you are getting into and what the true value and costs are.

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3 Invest in quality and durability

A third factor to consider when choosing a POS hardware system is reliability. Reliability means the ability of a system to function correctly and consistently under normal and abnormal conditions. A reliable POS hardware system can minimize downtime, errors, and maintenance costs. To ensure reliability, you should invest in quality and durable POS hardware components that can withstand frequent use, wear and tear, and environmental factors. You should also look for POS hardware components that have warranties, guarantees, or support services that can cover repairs, replacements, or upgrades.

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Bob Gibson

Hospitality Technology Expert
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Agree 100%, but I would also add a layer below the actual hardware purchase and that is the infrastructure. Where you place the equipment, the cabling practices that you have in place as well as power and power protection. Don't place a printer near a heat lamp for example or over a fryolator. Make sure you use cable ties and cable management before you place hardware. These are almost as important as the hardware and warranties you have! No warranty covers a melted printer or broken terminal screen!

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4 Update and upgrade regularly

A fourth factor to consider when choosing a POS hardware system is compatibility. Compatibility means the ability of a system to work with other systems, devices, or software without conflicts or errors. A compatible POS hardware system can integrate with your existing or new software applications, such as accounting, inventory, marketing, or loyalty programs. To ensure compatibility, you should update and upgrade your POS hardware system regularly to keep up with the latest features, security, and functionality. You should also look for POS hardware components that have standard or universal interfaces, such as USB, HDMI, or Ethernet ports, that can support multiple devices or formats.

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5 Listen to your customers and employees

A fifth factor to consider when choosing a POS hardware system is usability. Usability means the ease of use and satisfaction of a system for the end users, such as customers and employees. A usable POS hardware system can enhance customer experience, employee productivity, and business reputation. To ensure usability, you should listen to your customers and employees and solicit their feedback on your POS hardware system. You should also observe how they interact with your POS hardware system and identify any pain points, challenges, or opportunities for improvement. You should then implement changes or solutions that can address their needs and preferences.

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6 Experiment and innovate

A sixth factor to consider when choosing a POS hardware system is innovation. Innovation means the introduction of new or improved products, processes, or methods that can create value or solve problems. An innovative POS hardware system can give you a competitive edge, attract new customers, and increase sales. To ensure innovation, you should experiment and test new POS hardware technologies, such as touchless payments, biometric authentication, augmented reality, or artificial intelligence. You should also monitor and analyze your POS hardware performance and data and look for trends, patterns, or insights that can inspire new ideas or strategies.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you future-proof your POS hardware system for changing customer needs and trends?

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1 Choose a scalable and modular system

2 Opt for cloud-based and wireless solutions

3 Invest in quality and durability

4 Update and upgrade regularly

5 Listen to your customers and employees

6 Experiment and innovate

7 Here’s what else to consider

Point of Sale (POS) Systems

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