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How do you follow up and verify the fixes for defects?

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Defect tracking is a crucial part of software quality assurance, but it is not enough to just identify and report the bugs. You also need to follow up and verify the fixes for defects, to ensure that they are resolved correctly and do not cause any new issues. In this article, you will learn how to do this effectively, using some best practices and tools.

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1 Use a defect tracking system

A defect tracking system is a software application that helps you manage the lifecycle of defects, from detection to resolution. It allows you to record, assign, prioritize, monitor, and communicate about defects with the developers and other stakeholders. It also generates reports and metrics that help you measure and improve the quality of the software. Some examples of defect tracking systems are Jira, Bugzilla, Mantis, and Trello.

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jaya Krishna tummala ,MS, CSM

Award Winning Senior Functional Quality Assurance|BSA|SAP QA|Safe 6.0 Agilist|Sigma Xi Full Member|IEEE Senior Member|Fellow IETE|Author
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Relying solely on these systems can sometimes result in an overemphasis on documentation and tracking, which may detract from addressing the root causes of defects and improving overall software quality. Additionally, the effectiveness of these systems heavily depends on how well they are configured and used by the team. Without proper training, consistent usage, and alignment with broader process improvements, defect tracking tools can become cumbersome and may not provide the intended benefits.

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2 Follow the defect status

Once you have reported a defect, you need to follow its status, to see if it has been acknowledged, assigned, fixed, tested, or closed. You can use the defect tracking system to check the status of each defect, and also to receive notifications or alerts when the status changes. You can also use filters, queries, or dashboards to view the defects by status, priority, severity, or other criteria.

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3 Verify the defect fixes

When a developer claims to have fixed a defect, you need to verify that the fix is correct and complete, and that it does not introduce any new defects. You can do this by performing a verification test, which is a test that reproduces the defect scenario and checks the expected outcome. You can use the defect report as a basis for the verification test, or you can create a new test case or script. You can also use automated testing tools, such as Selenium, TestNG, or Cucumber, to execute the verification test.

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Kaushik Maitra CSM?

Assistant Consultant in TCS BENGALURU||Certified ScrumMaster? ||SAFe Practitioner ||??40K Linkedin||Web Accessibility Test Consultant ||Automation Tester|| PMO Operations||
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Imagine a scenario where a critical defect affecting payment processing is identified: New/Open: The defect is logged in the system with details about the issue, steps to reproduce, and its impact. Assigned: It's assigned to a developer specializing in payment processing functionalities. In Progress: The developer starts investigating and fixing the defect. Fixed: The developer marks the defect as fixed after implementing the solution. Verified/Closed: The QA team tests the fix thoroughly to ensure the defect is resolved. Metrics and Reporting: Throughout this process, metrics like resolution time and verification status are tracked and reported.

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4 Provide feedback and documentation

After verifying the defect fixes, you need to provide feedback and documentation to the developer and the defect tracking system. You can use the defect tracking system to update the defect status, add comments, attach screenshots, or link to test results. You can also use the defect tracking system to document the verification process, such as the steps, data, tools, and environment used. This will help you keep track of the defect history, and also provide evidence for audits or reviews.

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5 Perform regression testing

Regression testing is a type of testing that checks if the software still works as expected after changes, such as defect fixes. It helps you detect any unintended side effects or new defects that may have been introduced by the fixes. You can perform regression testing by re-running the existing test cases or scripts that cover the affected areas or functionalities of the software. You can also use automated testing tools, such as Jenkins, Maven, or Gradle, to run the regression tests.

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Kaushik Maitra CSM?

Assistant Consultant in TCS BENGALURU||Certified ScrumMaster? ||SAFe Practitioner ||??40K Linkedin||Web Accessibility Test Consultant ||Automation Tester|| PMO Operations||
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Regression testing is a type of software testing that involves running tests after changes to ensure that the software still works properly. The goal is to find out if the changes caused any new defects in existing functions, and to prevent the quality of the system from degrading as functionality grows. Regression testing is also known as a software quality checkup

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6 Communicate and collaborate

Communication and collaboration are essential for effective defect tracking and verification. You need to communicate and collaborate with the developers, testers, managers, and other stakeholders involved in the software project. You can use the defect tracking system to communicate and collaborate, by using features such as comments, tags, labels, mentions, or notifications. You can also use other communication and collaboration tools, such as email, chat, video call, or wiki.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you follow up and verify the fixes for defects?

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1 Use a defect tracking system

2 Follow the defect status

3 Verify the defect fixes

4 Provide feedback and documentation

5 Perform regression testing

6 Communicate and collaborate

7 Here’s what else to consider

Defect Tracking

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