How do you follow up with clients in different time zones?

3 Be flexible

The third step is to be flexible and adaptable to your clients' needs and situations. You may have to adjust your own schedule and routine to accommodate their time zones, especially if there is a large gap or overlap. You may also have to deal with unexpected changes or delays, such as daylight saving time, holidays, or emergencies. Be flexible and understanding, and offer alternative options or solutions if needed. Being flexible will help you build trust and rapport, and show empathy and responsiveness.

4 Be concise

The fourth step is to be concise and clear when you follow up with your clients in different time zones. You want to make the most of the limited time you have, and avoid wasting their time or attention. You can prepare an agenda or a script for your follow-up calls, and focus on the main points, questions, or actions. You can also use simple and direct language, and avoid jargon or slang. Be concise and clear, and confirm your understanding and next steps. Being concise will help you deliver your message and value, and show respect and competence.

5 Be courteous

The fifth step is to be courteous and respectful when you follow up with your clients in different time zones. You want to make a positive and lasting impression, and avoid offending or annoying them. You can use polite and friendly greetings and closings, and acknowledge their time and availability. You can also use appropriate tone and volume, and avoid interrupting or talking over them. Be courteous and respectful, and express your appreciation and feedback. Being courteous will help you enhance your relationship and reputation, and show care and gratitude.

6 Follow up

The sixth step is to follow up and reinforce your communication and commitment with your clients in different time zones. You want to ensure that they have received and understood your follow-up calls, and that they are satisfied and engaged. You can use email, text, or online platforms, such as Dropbox or Google Drive, to send summaries, documents, or reminders. You can also ask for their feedback, questions, or concerns, and address them promptly. Follow up and reinforce, and demonstrate your accountability and professionalism.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?