How do you fix technical errors with a CMS?

2 Backup your data

Before you attempt to fix a technical error with a CMS, you should always backup your data and files. This will ensure that you can restore your site to its previous state in case something goes wrong or the error worsens. You can use the backup features of your CMS, your hosting provider, or a third-party service to create a backup of your site. You should also store your backup in a secure and accessible location, such as a cloud service or an external drive.

3 Troubleshoot the error

Once you have identified and backed up your data, you can start troubleshooting the error and finding a solution. Depending on the type and severity of the error, you may need to perform different actions, such as updating your CMS, deactivating or removing plugins or themes, editing or restoring files, clearing cache, or contacting support. You should always follow the best practices and guidelines of your CMS and hosting provider when troubleshooting an error, and avoid making changes that you are not sure about.

4 Test the solution

After you have applied a solution to fix the technical error with a CMS, you should test if the solution works and if the error is resolved. You can do this by reloading your site, checking the functionality and appearance of your content, and verifying if the error messages or codes are gone. You should also test your site on different browsers, devices, and networks to ensure that it works properly for all users.

5 Document the error

The last step to fix a technical error with a CMS is to document the error and the solution. This will help you keep track of the changes you made, the reasons behind them, and the results you achieved. You can use a spreadsheet, a note-taking app, or a ticketing system to record the details of the error and the solution. You should also include screenshots, links, dates, and references to support your documentation.

6 Prevent the error

Finally, you should take preventive measures to avoid the technical error from happening again or affecting other parts of your site. You can do this by updating your CMS regularly, using reliable and compatible plugins and themes, following security and performance best practices, and monitoring your site for any issues or anomalies. You should also have a backup and recovery plan in case of emergencies, and seek professional help if you encounter an error that you cannot fix yourself.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?