How do you explain network architecture and protocols to stakeholders?

1 Why it matters

Network architecture and protocols are the backbone of any IT system, as they define how devices, applications, and data communicate and interact with each other. They also affect the performance, security, and reliability of the network, which can have a direct impact on the business goals and outcomes of the stakeholders. Therefore, it is important to explain these concepts in a way that demonstrates their value and relevance, and that addresses the stakeholders' needs and concerns.

2 What is network architecture

Network architecture is the design and structure of a network, which includes the physical and logical components, such as hardware, software, protocols, topology, and configuration. It also describes how these components work together to provide network services and functions, such as routing, switching, security, and management. To explain network architecture to stakeholders, you can use diagrams, models, or analogies that illustrate the main elements and relationships of the network, and how they support the network objectives and requirements.

3 What are network protocols

Network protocols are the rules and standards that govern how devices and applications communicate and exchange data over a network. They specify the format, syntax, and sequence of the data packets, as well as the methods of error detection, correction, and encryption. Some common network protocols are TCP/IP, HTTP, FTP, SMTP, and DNS. To explain network protocols to stakeholders, you can use examples, scenarios, or comparisons that show how they enable different types of communication and data transfer, and how they ensure the quality and security of the network.

4 How to simplify complex concepts

Explaining network architecture and protocols to stakeholders can be a challenge. To simplify complex and technical concepts without losing accuracy or clarity, use plain and simple language, define technical terms briefly and clearly, and focus on the key points and benefits. Summaries or bullet points can also be used to highlight the main messages or takeaways. Additionally, analogies or metaphors that relate the network concepts to something familiar can help stakeholders visualize and understand them better. Examples or stories that demonstrate how the network concepts apply to real-world situations can also help stakeholders relate and engage with them more.

5 How to address questions and feedback

Explaining network architecture and protocols to stakeholders requires you to address their questions and feedback in a respectful and constructive way. When doing so, it's important to listen attentively and acknowledge their perspectives. Answer their questions clearly and concisely, providing relevant and accurate information. If the question is too technical or complex, simplify it or break it down into smaller parts. Respond positively to their feedback, thanking them for their input and suggestions. If they have any criticisms or complaints, address them politely and objectively, explaining the reasons behind your network decisions or recommendations. Lastly, accept compliments or praises graciously, sharing credit with your team or colleagues.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?