How do you evaluate a Global Delivery training program?

1 Define your goals and indicators

Before you start any evaluation, you need to define your goals and indicators for the training program. What are the specific learning outcomes and competencies that you want to achieve? How will you measure them in terms of knowledge, skills, attitudes, and behaviors? How will you align them with your business objectives and performance indicators? You can use frameworks such as Kirkpatrick's four levels of evaluation or Phillips' five levels of ROI to guide you in setting your goals and indicators.

2 Collect and analyze data

Once you have your goals and indicators, you need to collect and analyze data to evaluate your training program. You can use various methods and sources of data, such as surveys, interviews, focus groups, observations, tests, assessments, feedback, reports, and analytics. You should collect data before, during, and after the training program to compare the baseline, progress, and results. You should also use both quantitative and qualitative data to capture the full picture of the training effectiveness.

3 Report and communicate results

After you have collected and analyzed data, you need to report and communicate the results of your evaluation. You should prepare a clear and concise report that summarizes the key findings, insights, and recommendations from your evaluation. You should also communicate the results to your stakeholders, such as learners, trainers, managers, sponsors, and clients. You should use visual aids, such as charts, graphs, tables, and infographics, to make your report and communication more engaging and understandable.

4 Implement and follow up actions

The final step in evaluating a Global Delivery training program is to implement and follow up actions based on the results of your evaluation. You should use the results to improve your training design, delivery, and support. You should also use the results to demonstrate the value and impact of your training program on your business outcomes and performance. You should monitor and track the actions and outcomes over time to ensure that they are sustainable and scalable.

5 Evaluate your evaluation

As a bonus tip, you should also evaluate your evaluation process and methods. You should review how well you planned, executed, and reported your evaluation. You should identify what worked well and what can be improved. You should also solicit feedback from your stakeholders on how they perceived and used the evaluation results. You should use this feedback to refine your evaluation approach and tools for future training programs.

Evaluating a Global Delivery training program is not a one-time event, but a continuous cycle of improvement and learning. By following these tips, you can ensure that your training program is relevant, effective, and valuable for your learners and your business.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?