Technical support levels are the different tiers or stages of support that a customer can access depending on the complexity and urgency of their issue. Generally, technical support is divided into four categories: level 1, level 2, level 3, and level 4. Each level has a distinctive scope, skill set, and responsibility for handling technical issues. To give you a better understanding, here is a brief overview of each level: Level 1 is the initial point of contact for customers with basic or common issues such as password resets or software installation. Level 1 support agents are typically trained to provide general assistance and follow predefined scripts or procedures. They can also utilize remote access tools to diagnose and fix issues on the customer's device. Level 2 is the second point of contact for customers with more advanced or specific issues such as network configuration or hardware malfunction. Level 2 support agents are usually more experienced and knowledgeable than level 1 agents, and can use more sophisticated tools and methods to resolve issues. They can also escalate issues to level 3 if they are beyond their expertise or authority. Level 3 is the third point of contact for customers with complex or critical problems such as system crashes, security breaches, or data loss. Level 3 support agents are usually experts or specialists in a certain domain or technology, and can use advanced tools and techniques to resolve issues. They can also escalate issues to level 4 if they require external assistance or intervention. Lastly, Level 4 is the final point of contact for customers who have rare or exceptional issues such as product defects, design flaws, or legal disputes. Level 4 support agents are usually external parties or vendors who are responsible for developing, maintaining, or supplying the product or service. They can use their exclusive access and authority to resolve issues that are beyond the scope of the internal support levels.