How do you ensure user adoption and satisfaction of logistics information systems?

A integra??o do LIS com os sistemas ERP e CRM ′x Colaboradores, como vai acontecer o Turn In e quanto tempo vai levar para implementar e se em alguma fase do projeto os sistemas v?o evoluir ao ponto de ter atualiza??o ou troca de sistemas.

Certamente, identifica-se que plataforma LIS tem visibilidade e alinhamento da supply chain, intuitiva com a navega??o de trabalho e relevante nos sistemas de informa??es mais eficiente competitividade nas atividades logísticas, uma vez que as informa??es proporcionadas por esses sistemas reduzem o custo de produ??o, diminuem o tempo de resposta ao mercado e incrementam as vendas. Além, poder obter Interfaces rápidas de plugins com os diversos bancos de dados ERPs/WMS/TMS/CRM/Excel.

Puede parecer algo insólito, pero ocurre que se implementa un LIS o sistema de información logístico, basado solo en intuiciones, en lugar de analizar los desafíos y las necesidades

Along with this, it is critical to evaluate how LIS will speak with other systems used in the organization. All organizations today use multiple systems which typically includes a core ERP, CRM, Vendor management systems, a middleware for data ( date lake ) etc. The selected LIS should fit into this ecosystem.

Conducting a thorough needs assessment and setting clear goals helped us choose the most suitable LIS and align it with our strategic vision.

Que el comprador interno participe, es fundamental. Si este no se alinea con su participación, no solo entorpece el sistema, sino que incluso termina por boicotear el mismo, con el perjuicio que supone para la empresa

Absolutely, involving users from the start is a crucial perspective in the successful implementation of logistics information systems. Engage end-users early in the process to gather insights into their needs, preferences, and workflows. This collaborative approach ensures that the system is designed with the user in mind, leading to better adoption and satisfaction. Regularly seek user feedback throughout the development and implementation phases to address concerns and make necessary adjustments. This user-centric perspective helps create a system that aligns with the real-world requirements of those who will be using it daily.

O envolvimento dos colaboradores inclusive o operacional da ponta deve ser primordial, pois eles v?o tocar o processo e sem o conhecimento de um todo fica mais difícil enganjar e motivar a melhoria.

It is important to provide users with adequate training and education on how to efficiently use the logistics information system. The user manuals, online tutorials, and hands-on workshops are all examples of this type of instruction.

Involve key stakeholders and end-users in the development and implementation of the logistics information system. This will help ensure that the system meets their needs and expectations.

Una parte de la participación la lograremos ofreciendo un soporte al usuario, tanto a nivel de entrenamiento inicial como de capacitación en su desarrollo en el uso.

Offering comprehensive training and ongoing support is essential to ensure users are proficient with logistics information systems. This approach empowers users to navigate the system effectively, mitigates potential challenges, and contributes to overall satisfaction.

é importante diversificar os formatos de treinamento, como online, offline, sob demanda, em grupo e individual, atendendo às preferências e estilos de aprendizagem de cada um. Além disso, o suporte contínuo para atualiza??o de habilidades e introdu??o de novos recursos é crucial para manter a eficácia e satisfa??o dos usuários. Implementar um programa de treinamento robusto n?o apenas facilita a transi??o para o novo sistema.

Treinamento e suporte s?o a parte essencial de qualquer mudan?a dar certo, claro sem contar a linha da sorte, por tanto um bom treinamento reflete uma melhoria duradoura.

Provide comprehensive training to users on how to use the system effectively. Offer ongoing support and resources to help users troubleshoot any issues they encounter.

Aqui hay que implementar un sistema de comunicación real, para que los comentarios fluyan. Y un documento oficial del proyecto donde se ponen las mejoras propuestas. Hay que dar un tiempito antes de implementar las mejoras a veces hace falta los procesos cuajen en el equipo. Una vez pasado este tiempo tomar las mejoras y categorizar las de mayor impacto y sí. Implementar las primeras como parte del proyecto.

Regularly monitoring system performance and collecting user feedback allows for continuous improvement. This iterative process ensures that logistics information systems meet user expectations, address issues promptly, and enhance overall satisfaction with the system.

It is important to do regular monitoring of the system's performance in order to detect any problems or areas that could use improvement. It is possible that this will help to guarantee that the system is running properly and that it is satisfying the requirements of the users.

Implement feedback mechanisms such as surveys or user forums to gather input from users on their experience with the system. Use this feedback to make improvements and address any concerns.

Start by assessing your specific needs and goals. Understand the problems you aim to solve and align your LIS with your strategic vision. For instance, if you're in e-commerce, your goal might be to improve order tracking for customer satisfaction. Next, involve end-users from the beginning. Their input is invaluable. They can identify pain points and preferences, making the system more user-friendly. For instance, warehouse staff might appreciate a barcode scanning feature for easy item tracking. Offer comprehensive training and support. Provide resources, tutorials, and assistance. Lastly, gather feedback regularly and make improvements. For example, if delivery drivers report issues with the mobile app, address them promptly.

Fala sobre Logística integrada, custos e metodologias conta comigo, pode me acionar por mensagem para trocar conhecimentos, dúvidas e ideias, o transporte no Brasil é Valor x Qualidade, e a cada dia as transportadoras se esquecem o que é demanda fazendo stress no processo interno.

Users who are making efficient use of the system and generating positive results should be recognized and rewarded for their successes. To encourage additional people to adopt the system and actively participate with it, this can serve as an incentive.

Communicate the value of the logistics information system to users by highlighting the benefits it offers, such as improved efficiency, productivity, and decision-making capabilities. Showing users how the system can positively impact their work and outcomes can help increase adoption and satisfaction.

It always helps to create small team or a task force to drive the project. And also assign a sponsor or mentor to this team who can support in clearing any roadblocks and move project forward.