How do you ensure feedback is implemented and monitored?

1 Step 1: Clarify the feedback

The first step to ensure feedback is implemented and monitored is to clarify the feedback with the learner. This means that you need to explain the purpose, criteria, and expectations of the feedback, and check that the learner understands them. You can use the SMART framework to make the feedback specific, measurable, achievable, relevant, and time-bound. You can also use open-ended questions, paraphrasing, and summarizing to elicit the learner's response and confirm their comprehension.

2 Step 2: Agree on the actions

The second step to ensure feedback is implemented and monitored is to agree on the actions that the learner needs to take to address the feedback. This means that you need to collaborate with the learner to identify the areas of improvement , the resources and support they need, and the steps they will follow to achieve their goals. You can use the GROW model to guide the learner through the stages of goal setting, reality checking, option generation, and willpower commitment. You can also use the SMART framework again to make the actions clear and realistic.

3 Step 3: Provide support and encouragement

The third step to ensure feedback is implemented and monitored is to provide support and encouragement to the learner throughout the process. This means that you need to follow up with the learner regularly, offer additional guidance and feedback, celebrate their achievements, and acknowledge their challenges. You can use the COACH model to provide support and encouragement in a structured and effective way. The COACH model consists of connecting, observing, assessing, challenging, and holding accountable.

4 Step 4: Review and evaluate the results

The fourth and final step to ensure feedback is implemented and monitored is to review and evaluate the results with the learner. This means that you need to measure the learner's progress, compare it with the feedback criteria and expectations, and identify the outcomes and impacts of the actions. You can use the Kirkpatrick model to review and evaluate the results at four levels: reaction, learning, behavior, and results. You can also use feedback loops to collect and share feedback from multiple sources and perspectives.

By following these four steps, you can ensure that feedback is implemented and monitored in coaching and mentoring, and that learners can benefit from the feedback and achieve their learning goals.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?