How do you ensure confidentiality and trust during and after a CISD session?

1 Respect privacy

One of the key principles of CISD is to respect the privacy of the participants and the details of the incident. You should not disclose any identifying information or sensitive facts to anyone outside the group, unless there is a legal or ethical obligation to do so. You should also ask the participants to sign a confidentiality agreement and remind them of the importance of keeping the session confidential. This will help create a safe and supportive environment where people can share their feelings and experiences without fear of judgment or retaliation.

2 Establish rapport

Another important aspect of CISD is to establish rapport with the participants and foster a sense of trust and cooperation. You should introduce yourself and explain your role and the purpose of the session. You should also acknowledge the impact of the incident and express empathy and compassion. You should use active listening skills and non-verbal cues to show interest and understanding. You should also encourage participation and feedback, but avoid forcing anyone to speak or share more than they are comfortable with. You should respect the individual differences and needs of the participants and adapt your approach accordingly.

3 Follow the protocol

CISD follows a structured protocol that consists of seven phases: introduction, fact, thought, reaction, symptom, teaching, and re-entry. You should follow the protocol carefully and guide the participants through each phase in a sequential and logical manner. You should not skip or rush any phase, as this may compromise the effectiveness and quality of the session. You should also monitor the time and pace of the session and ensure that it does not exceed two hours. You should avoid introducing any new or unrelated topics or issues that may distract or confuse the participants.

4 Provide resources

At the end of the session, you should provide the participants with resources and referrals that can help them cope with the aftermath of the incident. You should give them information on the normal and expected reactions to trauma, as well as tips on self-care and stress management. You should also inform them of the available support services and options, such as counseling, peer support, or employee assistance programs. You should also follow up with the participants and check on their well-being and progress. You should offer them additional assistance or referrals if needed.