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How do you ensure cloud solutions are reliable and available for Sales Engineering?

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As a sales engineer, you need to demonstrate the value and benefits of cloud solutions to your prospects and customers. But how do you ensure that your cloud solutions are reliable and available, especially when you have to deal with different vendors, platforms, and environments? In this article, we will explore some best practices and tips to help you achieve high performance, availability, and resilience for your cloud solutions.

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Marcelo Nunes

Strategic Sales Manager & Board Advisor

1 Understand your cloud SLAs

One of the first steps to ensure reliability and availability of your cloud solutions is to understand the service level agreements (SLAs) offered by your cloud providers. SLAs define the expected quality and availability of the cloud services, as well as the compensation and remedies in case of service disruptions or failures. You should review the SLAs carefully and compare them with your own requirements and expectations. You should also monitor the actual performance and availability of your cloud services and report any issues or discrepancies to your cloud providers.

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Fatemeh Ghasemzadeh

Microsoft certified Master Student @ University of South-Eastern Norway (USN)
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Implementing robust monitoring tools allows for real-time visibility into system health and performance, enabling proactive identification and resolution of any issues that may arise.Additionally , leveraging redundancy and failover mechanisms within the cloud infrastructure helps to mitigate the impact of potential failures and ensures high availability of services. Regularly updating and patching software, along with adhering to best practices for security and compliance, further enhances the reliability and availability of cloud solutions for sales engineering purposes.

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Marcelo Nunes

Strategic Sales Manager & Board Advisor
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é importante ter claro quais s?o os SLAs necessários para o negócio, os diferenciais e impactos que atrasos/falhas trariam e ent?o negociar com os provedores de servi?o. Muitas vezes o processo é feito ao contrário, o que pode trazer insatisfa??o tanto para o cliente quanto para o provedor.

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2 Design for redundancy and scalability

Another key factor to ensure reliability and availability of your cloud solutions is to design them for redundancy and scalability. Redundancy means having multiple copies or backups of your data, applications, and infrastructure across different locations, zones, or regions. This way, you can avoid single points of failure and ensure continuity of service in case of disasters or outages. Scalability means having the ability to adjust the capacity and performance of your cloud resources according to the demand and workload. This way, you can avoid overprovisioning or underutilizing your cloud resources and optimize your costs and efficiency.

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Nelson Rodriguez Mavarez

Global AI & Business Transformation Leader | Generative AI | 17+ Years in B2B Innovation & Commercial Optimization
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As engineers, we understand the critical importance of implementing redundant solutions. Relying on cloud data necessitates multiple access points, ideally from two distinct technologies and locations, while adhering to budget constraints. Moreover, scalability is paramount; before finalizing any solution, we must ensure its potential to accommodate all users, even those from different departments, without exceeding budgetary limits. It's imperative to analyze the architecture and design thoroughly to ensure scalability without budget overruns.

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3 Implement backup and recovery strategies

Even with redundancy and scalability, you still need to have backup and recovery strategies for your cloud solutions. Backup and recovery strategies are the processes and tools that you use to protect and restore your data, applications, and infrastructure in case of data loss, corruption, or compromise. You should have a backup and recovery plan that defines the frequency, scope, and location of your backups, as well as the roles, responsibilities, and procedures for recovery. You should also test and validate your backups and recovery regularly and update your plan as needed.

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4 Monitor and troubleshoot your cloud solutions

Finally, you need to monitor and troubleshoot your cloud solutions to ensure reliability and availability. Monitoring and troubleshooting are the activities and tools that you use to measure, analyze, and resolve the performance, availability, and health of your cloud services. You should have a monitoring and troubleshooting system that collects, aggregates, and visualizes the metrics, logs, and alerts from your cloud services. You should also have a troubleshooting process that defines the steps, tools, and resources for identifying and resolving the root causes of issues or incidents.

By following these best practices and tips, you can ensure that your cloud solutions are reliable and available for your sales engineering needs. You can also deliver a better customer experience and increase your trust and credibility as a sales engineer.

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Marcelo Nunes

Strategic Sales Manager & Board Advisor
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Acredito que a capacidade de visualizar e monitorar é um dos pontos mais importantes de qualquer servi?o em nuvem. N?o é possível avaliar e medir se n?o existe visibilidade. Sem visibilidade e monitoramento, surpresas podem acontecer, o que sempre tem um impacto nos negócios.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Marcelo Nunes

Strategic Sales Manager & Board Advisor
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é preciso uma análise sobre o uso do nuvem, dos riscos, custos e as devidas contingências necessárias. N?o existe uma receita que pode ser aplicada para todos os tipos de empresas. Atualmente, já é possível utilizar a nuvem de forma personalizada e com diferentes servi?os, SLAs e diferenciais. Mas será que a nuvem é o melhor modelo? Tudo depende do negócio, expectativa, CAPEX x OPEX e assim por diante..

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How do you ensure cloud solutions are reliable and available for Sales Engineering?

1

2

3

4

5

1 Understand your cloud SLAs

2 Design for redundancy and scalability

3 Implement backup and recovery strategies

4 Monitor and troubleshoot your cloud solutions

5 Here’s what else to consider

Sales Engineering

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How do you ensure cloud solutions are reliable and available for Sales Engineering?

1

2

3

4

5

1 Understand your cloud SLAs

2 Design for redundancy and scalability

3 Implement backup and recovery strategies

4 Monitor and troubleshoot your cloud solutions

5 Here’s what else to consider

Sales Engineering

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