How do you engage and communicate with EPM sponsors and customers?

Engaging EPM sponsors and customers is a dynamic process. Clear role definitions and expectations set the foundation, while building rapport and trust becomes pivotal. Leveraging AI tools for effective communication, managing expectations, and navigating changes is essential. Regularly seeking feedback and celebrating successes contribute to a collaborative atmosphere. Stay abreast of AI advancements and tap into the collective wisdom of the LinkedIn community for emerging trends and innovative practices. Enrich this collective knowledge by sharing personal experiences, fostering a dynamic exchange that benefits all stakeholders.

Engaging and communicating effectively with sponsors and customers is essential for ensuring alignment, managing expectations, and driving project success. * Establish Clear Communication Channels: Set up clear and efficient communication channels to facilitate regular interaction with EPM sponsors and customers. This may include email, meetings, video conferences, project management software platforms, and collaboration tools. * Provide Regular Updates: Provide regular updates through status reports, progress meetings, and project dashboards to maintain transparency and accountability. * Manage Expectations: Be transparent about potential risks and challenges, and work collaboratively to mitigate them.

I want you to know that engaging with EPM sponsors and customers requires effective communication strategies. Listen actively to their needs, concerns, and expectations. Tailor your messages to resonate with their interests and goals. Provide regular updates on project progress and milestones. Be transparent about challenges and proactive in finding solutions. Foster open dialogue through meetings, emails, and reports. Build trust by delivering on promises and demonstrating value. Seek feedback to improve communication processes continually. You can strengthen relationships and drive project success by prioritizing engagement and clear communication.

EPM Sponsor: Guides strategy, allocates resources, and manages risks. Expect regular updates, strategic alignment, and timely decisions. Your support ensures project success. EPM Customer (End Users): Shape requirements, test, and adopt change. Expect involvement, training, user-friendly support, and open communication. Your feedback is critical for improvement. Overall Guidelines: Keep sponsors informed, engage users in shaping the solution, and maintain transparent communication. Regular updates, collaborative sessions, clear documentation, and a culture of continuous improvement drive EPM's success.

Engage EPM sponsors by regular, clear updates on project progress, using various channels. Tailor communication to individual preferences, emphasizing benefits, and seeking feedback. Foster transparency, sharing successes and setbacks. Provide training and resources, aligning EPM benefits with organizational goals for ongoing collaboration.

Absolutely, building rapport and trust isn't just about ticking boxes; it's about genuinely connecting on a human level. It's that magic combo of reliability, empathy, and transparency that turns sceptics into advocates. Remember, actions always trump words in the credibility league.

As a change management practitioner, I have learned that without the right sponsorship on a given initiative, and sustained throughout the course of the project, your project may be destined for failure. So building rapport and, more importantly, trust with sponsors is key. They need the assurance that they have the most qualified, capable and dedicated resources working on their initiatives to drive success. Demonstrate your dedication to that success by offering insights on how to measure and track desired outcomes. Think outside the box. Deliver on time. Your leadership will gain a sense of certainty that you've got the project well under control, which will increase their confidence and support throughout the whole project.

Forge a strong connection with EPM sponsors and customers by building rapport and trust. Demonstrate genuine interest, respect, and active listening. Ask open-ended questions and offer honest, constructive feedback. Prove your competence and credibility by delivering on promises, reporting progress, and addressing issues promptly. This approach fosters a positive, collaborative relationship, enhancing confidence and support for the project. Building trust lays the groundwork for effective communication and successful collaboration throughout the engagement.

Effectively engage EPM sponsors and customers by communicating with precision and efficiency. Choose suitable channels, methods, and frequency based on the message's purpose, audience, and urgency. Tailor your style using clear language, avoiding jargon, and emphasizing project benefits. Ensure consistency, accuracy, and timeliness by employing standardized templates, tools, and processes. Regular and prompt updates keep stakeholders informed. This approach fosters a transparent and well-informed environment, facilitating smooth communication and contributing to the project's success.

Effectively engage EPM sponsors and customers by managing expectations and changes in the project. Set clear, realistic objectives, scope, budget, and timeline, communicating transparently. Monitor project performance, quality, and risks, promptly addressing any deviations or issues. Implement a formal change management process for handling stakeholder requests or feedback, evaluating impact and feasibility, and communicating outcomes and implications. This proactive approach ensures transparency, minimizes surprises, and promotes a collaborative environment, contributing to the project's success.

Engage EPM sponsors and customers effectively by actively seeking their feedback and input throughout the project. Involve them in planning, design, testing, and implementation through workshops, surveys, interviews, reviews, or demonstrations. Express appreciation by acknowledging and thanking them, incorporating feasible suggestions, and explaining reasons when necessary. Soliciting feedback ensures the project aligns with their needs, expectations, and enhances satisfaction and loyalty. This collaborative approach fosters a sense of ownership and involvement, contributing to the overall success of the project.

Wrap up your engagement with EPM sponsors and customers by celebrating the project's success and learnings. Recognize and reward contributions with thank-you notes, certificates, gifts, or testimonials. Share and document lessons learned, best practices, and recommendations through a post-project evaluation, report, or presentation. Celebrating success strengthens stakeholder relationships, highlights your value, and showcases impact. Learning from the experience enhances future performance and collaboration. By acknowledging achievements and sharing insights, you create a positive atmosphere, fostering trust and paving the way for continued successful partnerships.

En mi experiencia, lo primero que debemos tener en cuenta es realizar un minucioso mapeo de las expectativas y necesidades de los stakeholders más importantes del proyecto. Especialmente con clientes y patrocinadores la comunicación es un proceso delicado ya que el proyecto se cimienta en sus requisitos. Identificar el tipo, canal, método, nivel de detalle, frecuencia, pertinencia, intensidad y lenguaje de comunicación es para cada cliente y/o patrocinador una realidad particular. La formalidad es importante siempre para plasmar las comunicaciones con clientes y patrocinadores; como también lo es, la transparencia, cercanía y objetividad en las mismas. Recordar que la fluidez de las comunicaciones son saludables para la generación de valor.