How do you empathetically communicate with your agile team?

1 Listen actively

Listening is more than just hearing what your team members say. It is also paying attention to their tone, body language, and emotions. Active listening involves asking open-ended questions, paraphrasing, and reflecting back what you hear. It shows that you care and respect their opinions and perspectives. It also helps you avoid misunderstandings and conflicts.

2 Validate feelings

Emotions are part of human nature and they affect how we think and act. As an agile leader, you need to acknowledge and validate the feelings of your team members, even if you do not agree with them. Validation means expressing that you understand how they feel and why they feel that way, without judging or dismissing them. It helps them feel heard, supported, and valued. It also reduces defensiveness and resistance.

3 Adapt your style

Different people have different communication styles, preferences, and needs. As an agile leader, you need to adapt your style to suit the situation and the person. For example, some people may prefer direct and concise feedback, while others may need more explanation and encouragement. Some people may like to communicate frequently and informally, while others may prefer scheduled and structured meetings. Adapting your style shows that you respect and appreciate their diversity and individuality.

4 Express appreciation

Appreciation is a powerful way to communicate empathy and boost morale. As an agile leader, you need to express appreciation for your team members' efforts, contributions, and achievements. You can do this by giving specific and sincere praise, recognition, and feedback. You can also show appreciation by providing support, resources, and opportunities for growth. Appreciation shows that you value and care for your team members and their work.

5 Be authentic

Authenticity is the quality of being genuine and honest. As an agile leader, you need to be authentic in your communication with your team members. This means being transparent, consistent, and accountable. It also means sharing your own feelings, thoughts, and challenges, as well as your strengths, weaknesses, and goals. Being authentic helps you build rapport, credibility, and trust with your team members. It also encourages them to be authentic with you.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?