Understanding the importance of clinical documentation is the first step to educating yourself and others on its value. Clinical documentation serves multiple purposes, such as providing evidence-based and patient-centered care, enhancing coordination and continuity of care across settings and providers, improving clinical outcomes and patient satisfaction, reducing errors, risks, and litigation, supporting quality improvement and performance measurement, complying with regulatory and accreditation standards, and optimizing reimbursement and reducing denials. Recognizing the value of clinical documentation can help motivate you and others to invest time and effort in improving practices and skills.
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In my almost 30 year career in medical billing, poor clinical documentation is one of the biggest (if not the biggest) component of lost revenue. Employee time is wasted tracking down a physician to request notes to be amended, signed, and completed. Resubmitted claims are often delayed an additional 30-45 days to payment due to an incomplete or insufficient note. Claims reject due to lack of supporting documentation to prove medical necessity. More and more insurance carriers request clinical notes and medical records for medical necessity when a patient has met their benefit limit. EMR software, ideally, should have made documentation easier for physicians, but I have not seen this to be the case.
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Can't stress this enough. Clinical documentation is crucial from a reimbursement and patient care standpoint. Discuss with your coders, ask questions on best practices. I
Educating yourself and others on clinical documentation is essential, and it should follow certain principles and standards for quality and accuracy. Clinical documentation should be clear, concise, consistent, and avoid jargon. It should include all relevant information about the patient's history, assessment, diagnosis, plan, and more. Furthermore, it should be accurate, timely, relevant, and confidential. By adhering to these principles and standards, you can guarantee that your clinical documentation meets expectations and requirements of your profession and organization.
The third step in educating yourself and others on clinical documentation is to use the available tools and resources to support and facilitate your work. This could include electronic health records (EHRs), which are digital systems that store and manage patient information. However, you must be familiar with the features and functions of your EHR system, such as templates, alerts, reminders, and decision support. Clinical documentation improvement (CDI) programs are also beneficial initiatives that can help you identify any gaps or discrepancies in your documentation. Additionally, clinical documentation specialists (CDSs) can assist you in clarifying, validating, and refining your documentation to ensure accuracy and completeness. By taking advantage of these tools and resources, you can improve your efficiency and effectiveness in clinical documentation.
The fourth step in educating yourself and others on clinical documentation is to seek feedback and learning opportunities to improve your skills and knowledge. You can review your own documentation regularly and critically, looking for any errors, gaps, or inconsistencies that may affect the quality and accuracy of your documentation. Ask for feedback from peers, supervisors, or CDSs, and incorporate their feedback into your practice. Participate in training and education programs to enhance your knowledge and skills on clinical documentation. Learn from experts, mentors, or colleagues who can share their insights, experiences, and tips on clinical documentation. Stay updated on trends, developments, and changes in clinical documentation. By doing this, you can foster a culture of continuous improvement and lifelong learning in clinical documentation.
The fifth step in educating yourself and others on clinical documentation is to share your knowledge and experience with others who may benefit from your insights and advice. Mentor or coach new or struggling physicians or providers, offering support, guidance, best practices, strategies, and resources. Collaborate or consult with other physicians or providers on similar cases or issues, exchanging information and ideas, discussing questions, concerns, and dilemmas, and seeking or offering solutions. Advocate or promote the importance of clinical documentation among colleagues, leaders, and stakeholders; raise awareness of the role and impact of clinical documentation on patient care, quality improvement, and reimbursement; highlight the benefits and challenges of clinical documentation; and encourage initiatives that can improve clinical documentation. By doing so, you can contribute to the advancement and excellence of clinical documentation in your profession and organization.
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