How do you design and implement public consultation processes that are inclusive and meaningful?

1 Define your objectives and scope

Before you start any public consultation process, you need to have a clear idea of what you want to achieve and what you are willing to change or improve based on the input you receive. This will help you define the scope and level of your consultation, as well as the methods and tools you will use. For example, are you seeking to inform, consult, involve, collaborate, or empower your stakeholders? How will you communicate the purpose, expectations, and outcomes of your consultation? How will you ensure transparency and accountability throughout the process?

2 Identify and engage your stakeholders

The next step is to identify who are the relevant and affected stakeholders for your issue or project, and how to engage them in a meaningful way. You need to consider their interests, needs, preferences, and barriers to participation, as well as their potential influence and impact on your decision-making. You also need to ensure that you include diverse and marginalized groups, such as people with disabilities, indigenous communities, or newcomers, and that you tailor your outreach and engagement strategies accordingly. For example, you may need to use different languages, formats, channels, or incentives to reach and involve different segments of your audience.

3 Choose appropriate methods and tools

Depending on your objectives, scope, and stakeholders, you may choose from a variety of methods and tools to conduct your public consultation. These can range from traditional methods, such as surveys, focus groups, or public meetings, to more innovative or interactive methods, such as online platforms, gamification, or deliberative forums. You need to weigh the advantages and disadvantages of each method and tool, as well as the resources and skills required to implement them. You also need to ensure that they are accessible, user-friendly, and respectful of privacy and confidentiality.

4 Collect and analyze data

Once you have chosen your methods and tools, you need to collect and analyze the data that you obtain from your public consultation. You need to have a clear and consistent data management system, as well as a robust and reliable data analysis framework. You need to ensure that you capture and represent the diversity of views, opinions, and experiences that you receive, as well as the common themes, patterns, and trends that emerge. You also need to validate and triangulate your data sources, as well as address any gaps, biases, or limitations that may affect your results.

5 Report and act on findings

The final step is to report and act on the findings of your public consultation. You need to communicate the results and outcomes of your consultation to your stakeholders and audiences, as well as the actions and decisions that you will take based on their input. You need to use clear, concise, and compelling language and visuals, as well as appropriate channels and formats, to convey your message. You also need to acknowledge and appreciate the contributions and feedback that you received, as well as the challenges and limitations that you faced. You also need to monitor and evaluate the impact and effectiveness of your public consultation process, as well as the lessons learned and the areas for improvement.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?