How do you deal with technical issues and distractions in virtual classrooms?

1 Test your technology

Before you start your session, make sure you test your technology and equipment, such as your internet connection, microphone, camera, screen sharing, and presentation software. Check that everything is working properly and that you have a backup plan in case something goes wrong. For example, you can have a phone number or an alternative platform to contact your participants if your main connection fails. You can also ask your participants to test their technology and equipment before joining the session and provide them with clear instructions on how to access and use the platform.

2 Set clear expectations

At the beginning of your session, set clear expectations and ground rules for your participants, such as how to communicate, ask questions, and give feedback. For example, you can ask them to mute their microphones when they are not speaking, use the chat or raise hand features to indicate their interest or concerns, and avoid multitasking or checking their emails during the session. You can also explain how you will monitor their progress and participation, such as by using polls, quizzes, or breakout rooms. By setting clear expectations, you can reduce confusion and distractions and increase engagement and accountability.

3 Engage your participants

One of the biggest challenges of virtual classrooms is to keep your participants engaged and motivated throughout the session. To do this, you need to design and deliver your content in a way that is relevant, interactive, and varied. For example, you can use stories, examples, and case studies to illustrate your points and connect with your participants' needs and goals. You can also use different methods and media to present your information, such as slides, videos, audio, or images. Moreover, you can involve your participants in the learning process by asking them questions, encouraging them to share their opinions and experiences, and facilitating group discussions and activities.

6 Ask for feedback

Finally, after your session, ask for feedback from your participants on how they found the session, what they learned, and what they liked or disliked. You can use surveys, evaluations, or follow-up emails to collect their feedback and suggestions. By asking for feedback, you can show your appreciation and interest in your participants' learning outcomes and experiences. You can also use the feedback to improve your future sessions and address any issues or concerns that may have arisen during your session.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?