How do you deal with technical issues and disruptions in ILT sessions?

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Instructor-led training (ILT) is a popular and effective way to deliver learning experiences to learners, whether in a physical or virtual classroom. However, ILT sessions can also be prone to technical issues and disruptions that can affect the quality and continuity of the training. How do you deal with these challenges and ensure a smooth and engaging ILT session? Here are some tips and best practices to help you prepare, prevent, and respond to technical issues and disruptions in ILT sessions.

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Rajdeep D.
Ali Hosseini, PMP

AI in Project Management | Business & Leadership Instructor | Digital Transformation
Eduardo Guidoni

Gerente Operacional | Coordenador de Facilities | Administrador Hospitalar | Gestor de Clínicas e Hospitais |…

1 Test your technology

Before you start your ILT session, make sure you test your technology and equipment, such as your computer, microphone, camera, internet connection, presentation software, and any other tools or platforms you use. Check if everything is working properly, if the sound and video quality are clear, and if you have backup options in case something fails. You can also ask your learners to test their technology before joining the session, and provide them with clear instructions and support on how to access and use the learning platform.

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Rajdeep D.
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Dealing with technical issues in ILT sessions requires a blend of preparation, calmness, and quick thinking. Before the session, test all equipment and have backups ready. When disruptions occur, stay composed - panic spreads quickly. Use humor to lighten the mood and keep participants engaged while troubleshooting. If the issue is complex, shift to an alternate activity or discussion that doesn’t rely on technology. Always have a technical support contact on standby. After resolving the issue, debrief participants briefly and refocus on the session objectives. Remember, adaptability and a positive attitude can turn disruptions into opportunities for learning and resilience.

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Eduardo Guidoni

Gerente Operacional | Coordenador de Facilities | Administrador Hospitalar | Gestor de Clínicas e Hospitais | Palestrante | Lideran?a | Treinamentos Corporativos
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Pro tividade e antecipa??o me tem dado excelentes resultados, pois a tecnologia e os equipamentos bem ajustados, como computador, microfone, camera, conex?o com a Internet, software de apresenta??o e quaisquer outras ferramentas ou plataformas que você usa ajudam a n?o interrup??o presencial ou remoto dos treinamos na Guidoni Health management, Sebrae e nos clientes em suas organiza??es;

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2 Establish ground rules

At the beginning of your ILT session, establish some ground rules and expectations with your learners, such as how to mute and unmute themselves, how to ask questions and participate, how to use the chat and other features, and how to deal with any technical issues or disruptions. You can also explain how you will handle any emergencies, such as power outages or internet problems, and how you will resume the session or communicate with the learners. Having clear ground rules can help you create a positive and respectful learning environment and avoid unnecessary distractions or confusion.

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Ahmed El-Marashly

Top LinkedIn Voice | Logistics & Supply Chain Expert | Business Consultant & Instructor | Driving Business Growth & Success | Operational Excellence | Business Transformation | MBA | CISCM | 32k+ Followers
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Establishing ground rules is crucial in dealing with technical issues and disruptions in Instructor-Led Training (ILT) sessions. Ground rules might include: 1. Pre-checks: Ensure participants check equipment and internet connection before the session. 2. Mute Protocol: Keep microphones muted when not speaking. 3. Raise Hand Feature: Use to manage speaking turns. 4. Technical Support: Provide contact info for help with technical issues. 5. Backup Plans: Outline steps for handling significant disruptions. By establishing these ground rules, participants know how to proceed during technical disruptions, leading to a smoother and more effective ILT session.

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Eduardo Guidoni

Gerente Operacional | Coordenador de Facilities | Administrador Hospitalar | Gestor de Clínicas e Hospitais | Palestrante | Lideran?a | Treinamentos Corporativos
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O estabelecimento prévio de um bom contrato de convivência remete as melhores praticas de treinamentos com mínimas interrup??es e tempos ajustados para perguntas e respostas e depoimentos assertivos em momentos oportunos.

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3 Monitor and troubleshoot

During your ILT session, monitor the technology and the learners' engagement and feedback. If you notice any technical issues or disruptions, such as lagging, freezing, echoing, or dropping out, try to troubleshoot them quickly and calmly. You can also ask your learners to report any problems they encounter and offer them some solutions or alternatives. For example, you can ask them to refresh their browser, switch to a different device, or join by phone. You can also pause the session, restart the platform, or reschedule the session if needed.

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Ahmed El-Marashly

Top LinkedIn Voice | Logistics & Supply Chain Expert | Business Consultant & Instructor | Driving Business Growth & Success | Operational Excellence | Business Transformation | MBA | CISCM | 32k+ Followers
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To handle technical issues in ILT sessions, focus on: 1. Real-Time Monitoring: Watch for problems with audio, video, or connectivity. 2. Diagnostic Checks: Quickly identify and address common issues. 3. Quick Fixes: Implement immediate solutions like restarting equipment. 4. Communication: Inform participants about the issue and resolution status. 5. Support Tools: Use diagnostic tools to help identify problems. 6. Escalation: Seek help from IT specialists if problems persist. These steps ensure that technical disruptions are addressed swiftly to minimize their impact on the training session.

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4 Be flexible and adaptable

Sometimes, technical issues and disruptions are unavoidable or unpredictable, and you may have to adjust your ILT session accordingly. Be flexible and adaptable to the situation and the learners' needs. You can use different methods and modes of delivery, such as synchronous and asynchronous learning, to complement or replace your ILT session. You can also use different pedagogy and andragogy approaches, such as learner-centered, collaborative, or experiential learning, to enhance your ILT session. You can also modify your content, activities, and timing to fit the available technology and resources.

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Ali Hosseini, PMP

AI in Project Management | Business & Leadership Instructor | Digital Transformation
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When technical issues disrupt ILT sessions, stay calm and adaptable. Quickly assess the situation and switch to a backup plan, such as using printed materials, alternative tech tools, or shifting to a discussion-based format. Keep the session engaging by maintaining open communication with participants and involving them in problem-solving. Your ability to pivot smoothly not only minimizes disruption but also demonstrates resilience and professionalism. #InstructionalDesign #ILT #Flexibility #ProblemSolving

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5 Follow up and evaluate

After your ILT session, follow up with your learners and evaluate the effectiveness and impact of your training. You can ask your learners for feedback on the technology and the learning experience, and identify any areas for improvement or enhancement. You can also provide them with additional resources, support, or opportunities to reinforce their learning and apply their skills. You can also review your own performance and lessons learned from dealing with technical issues and disruptions, and update your ILT session accordingly.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Ahmed El-Marashly

Top LinkedIn Voice | Logistics & Supply Chain Expert | Business Consultant & Instructor | Driving Business Growth & Success | Operational Excellence | Business Transformation | MBA | CISCM | 32k+ Followers
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When confronted with technical issues in an ILT session, it is essential to have a structured approach to address them smoothly: 1. Stay calm and composed. 2. Have a backup plan in place. 3. Troubleshoot the problem promptly. 4. Keep participants informed about the situation. 5. Engage participants with alternative activities. 6. Seek help from technical support if needed. 7. Reflect on the experience to improve future sessions. By following these steps, you can effectively manage technical issues and disruptions during ILT sessions while minimizing their impact on the learning experience.

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How do you deal with technical issues and disruptions in ILT sessions?

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3

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1 Test your technology

2 Establish ground rules

3 Monitor and troubleshoot

4 Be flexible and adaptable

5 Follow up and evaluate

6 Here’s what else to consider

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