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Last updated on 2024年5月2日

How do you deal with copyright issues and user complaints in live streaming moderation?

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Live streaming is a popular and engaging way to share your content with your audience, but it also comes with some challenges and risks. You need to be aware of the copyright issues and user complaints that may arise during or after your live stream, and how to deal with them effectively and legally. In this article, we will cover some of the best practices and tools for live streaming moderation, and how to handle common scenarios that may affect your reputation and revenue.

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1 Know the rules

Before you start live streaming, you need to familiarize yourself with the rules and policies of the platform you are using, as well as the applicable laws and regulations in your country or region. Different platforms may have different standards and guidelines for what is acceptable and what is not, and you may face penalties or bans if you violate them. For example, some platforms may prohibit certain types of content, such as nudity, violence, hate speech, or gambling. You also need to respect the intellectual property rights of others, and avoid using copyrighted music, images, videos, or other materials without permission or proper attribution.

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Chris Stone ??

We create powerful podcasts - because most people don't want to know *how* to do a podcast - they just want one and we do that for them.
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Remember, just because others use popular tracks doesn't mean it's safe—copyright strikes loom large. Explore licensed music options, both free and paid, to enhance your stream without risk. Focus on what matters: your original content and message. Popular songs for intros? It's not worth the gamble. Just let it go and let your content be both creative and compliant.

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Nate Nicholson

Changing the World One Event at a Time
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Unfortunately, performance rights haven’t always been top of mind for meeting producers or planners. Way too often they will just default to a spotify playlist for the event walk in music, without ever giving a second thought to whether or not they have the right to do so. With the move to virtual, we all quickly learned that platforms like YouTube and Facebook were very adept at shutting down illicit use of artist IP, even if it was used in ignorance. Even when proper permissions were granted the algorithms used on these platforms would shut down streams using copyrighted material. Platforms like Zoom or Vimeo put the onus on the streamer to make sure that proper licensing is in place and do not have the same automatic policing.

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2 Use moderation tools

One of the best ways to prevent and manage copyright issues and user complaints is to use moderation tools that can help you monitor, filter, and control your live stream. Some platforms may offer built-in moderation features, such as chat filters, comment moderation, stream settings, and reporting options. You can also use third-party tools, such as bots, plugins, or software, that can enhance your moderation capabilities and automate some tasks. For example, some tools can detect and mute copyrighted music, flag and remove inappropriate or spam comments, or ban or timeout abusive or disruptive users.

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3 Respond to complaints

Even if you follow the rules and use moderation tools, you may still receive some complaints from your viewers, other creators, or rights holders. You need to respond to them promptly and professionally, and try to resolve them amicably and fairly. For example, if you receive a copyright claim or strike, you can review the claim and either remove the infringing content, dispute the claim, or seek a license or permission. If you receive a user complaint, you can acknowledge the issue, apologize if necessary, explain your actions or reasons, or offer a solution or compensation.

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Gillian Whitney

Live Video & Author Brand Strategist ◆ Helping You Turn Your Expertise Into Influence ◆ Live Video & Book Publishing Made Easy Peasy ?? INFJ
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I received copyright strikes for music from YouTube after one of my LinkedIn Lives. Even though I had simply shared my screen and played a TikTok video for just a few seconds, this was considered copyright infringement. ?? In response to the complaint, I opted to have YouTube simply mute that portion of my Live Stream. Moving forward, I made it a best practice to never play Tik Tok videos with music, unless they were muted. The big takeaway for me was that using music in your Lives can be risky, so only play music that copyright free OR that you have to rights for.

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4 Learn from feedback

Another important aspect of live streaming moderation is to learn from your feedback and improve your content and performance. You can use analytics and metrics to measure your audience engagement, retention, and satisfaction, and identify the strengths and weaknesses of your live stream. You can also solicit and listen to your viewers' opinions, suggestions, and criticisms, and use them to adjust your content strategy, style, or format. You can also join communities and networks of other live streamers, and exchange tips, best practices, and experiences.

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Elizabeth Miller, MBA ????????????

Level up your LIVE Events -> Take My 3-Minute Quiz ??
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Feedback: Reward or Punishment? Ever find yourself feeling defensive when someone critiques your work? ?? I get it - But here's the scoop: Feedback (verbal, written, data) is the only way we can get an outside view of our work. Here are some tips to keep those defenses down and your growth mindset up: 1?? Listen: At first it's not about you, it's about the feedback. No need to react - YET! 2?? Clarify: Ask questions to get specifics. Clear feedback leads to clear improvements. 3?? Thanks & Grow: Say "thank you" and move forward. Feedback, even when wrapped in poison, can be a gift. 4?? Reflect: Finally take the time to digest feedback. How can YOU best use it to grow? Are you ready to use feedback to level up? Let's do this! ??

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5 Protect yourself

Finally, you need to protect yourself and your privacy from potential threats and harms that may come from live streaming. You need to be careful about what you share online, and avoid revealing any personal or sensitive information, such as your real name, address, phone number, or financial details. You also need to be aware of the risks of cyberattacks, hacking, doxxing, or swatting, and take precautions to secure your devices, accounts, and network. You also need to respect your own boundaries and limits, and avoid overworking, burnout, or stress.

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6 Enjoy the process

Live streaming moderation may seem daunting and complicated, but it is also rewarding and fun. You get to interact with your audience in real time, create unique and original content, and express yourself creatively. You also get to learn new skills, grow your brand, and earn income. By following the best practices and tools for live streaming moderation, you can ensure that your live stream is safe, legal, and enjoyable for yourself and your viewers.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you deal with copyright issues and user complaints in live streaming moderation?

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2

3

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1 Know the rules

2 Use moderation tools

3 Respond to complaints

4 Learn from feedback

5 Protect yourself

6 Enjoy the process

7 Here’s what else to consider

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