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How do you deal with conflicting or inconsistent feedback from EIA peer reviewers or verifiers?

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Environmental impact assessment (EIA) is a process of evaluating the potential effects of a proposed project or activity on the environment and society. EIA is often subject to peer review and independent verification, which are quality assurance mechanisms to ensure that the EIA meets the relevant standards and criteria. However, sometimes peer reviewers or verifiers may provide conflicting or inconsistent feedback, which can pose challenges for the EIA practitioners and decision-makers. How do you deal with such situations? Here are some tips and best practices to help you.

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Syed Ali

UNEP -GPML Member | Environmentalist | Writopreneur | Author | Management Consultant | Climate Solutions Specialist |…
Chloe Fellows

Air Quality, Odour & Dust Assessments for Planning Consultants, Architects and Developers | Helping to deliver…
Kenneth Bansah, PhD, PE

Mining|Environment|Sustainability|Technical Writing|College Teaching|Consulting|Coaching & Mentoring

1 Understand the sources of conflict or inconsistency

In order to deal with conflicting or inconsistent feedback, it is important to understand where it is coming from. This could be due to a range of factors, such as the various perspectives, backgrounds, and expertise of the reviewers or verifiers; different interpretations of EIA requirements, guidelines, or methods; disparities in levels of detail, rigour, or evidence expected or provided by the EIA; different assumptions, uncertainties, or limitations of the EIA data or analysis; and various preferences, biases, or agendas of the reviewers or verifiers. By identifying the sources of conflict or inconsistency, it is possible to better address them and reach an agreement.

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Syed Ali

UNEP -GPML Member | Environmentalist | Writopreneur | Author | Management Consultant | Climate Solutions Specialist | Ghost Writer | Storyteller | Globetrotter | Humanist | Mentor | Buddy
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Dealing with conflicting or inconsistent feedback from Environmental Impact Assessment (EIA) peer reviewers or verifiers requires a structured approach to ensure clarity and progress. First, systematically review all feedback to identify common themes or areas of disagreement. Engage directly with reviewers or verifiers to seek clarification on conflicting points, ensuring a thorough understanding of their perspectives. Document these discussions and incorporate their insights into a revised assessment, addressing concerns comprehensively. Maintain transparent communication throughout the process and document all changes made. This approach not only resolves conflicts but also strengthens the integrity and credibility of the EIA report.

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Chloe Fellows

Air Quality, Odour & Dust Assessments for Planning Consultants, Architects and Developers | Helping to deliver successful planning applications | Founder and Director of Haze Environmental Ltd
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In my experience, it's about opening up the conversation and dialogue, and understanding where there is potential conflict, or is it just a misunderstanding? As professionals, we have an ethical duty to be robust and diligent with our work. We must champion collaborative working to drill down to the route of a potential issue. From experience, it is always valuable to keep a lessons learnt record and undertake a project review upon completion.

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2 Communicate and clarify the feedback

The second step to deal with conflicting or inconsistent feedback is to communicate and clarify the feedback with the reviewers or verifiers. This is important to avoid misunderstandings or confusion, as sometimes the feedback may be vague, ambiguous, or incomplete. To do so, you should ask for specific examples, explanations, or references to support the feedback. Additionally, ask for clear and consistent criteria, standards, or expectations for the EIA and for constructive and actionable suggestions or recommendations to improve the EIA. Furthermore, inquire about the priority, relevance, or significance of the issues raised by the feedback. By communicating and clarifying the feedback in this way, you can better understand and respond to it.

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3 Evaluate and integrate the feedback

The third step to address conflicting or inconsistent feedback is to evaluate and integrate the feedback into the EIA. It is important to use your professional judgment and discretion to decide which feedback to accept, reject, or modify. To do this, you should compare and contrast the feedback from different sources and perspectives and assess its validity, reliability, and credibility. Additionally, you should consider the implications of the feedback for the EIA and its objectives. If needed, consult with other experts, stakeholders, or authorities. Lastly, document and justify your decisions and actions regarding the feedback. By evaluating and integrating the feedback, you can improve the quality and credibility of the EIA.

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4 Manage and resolve the conflicts

The fourth step to deal with conflicting or inconsistent feedback is to manage and resolve the conflicts that may arise from the feedback. When feedback is incompatible, contradictory, or irreconcilable, tensions or disputes can arise among reviewers, verifiers, practitioners, or decision-makers. To prevent this, it’s important to acknowledge and respect different views and interests. It’s also essential to understand and address the underlying causes and concerns of the conflict while focusing on the common goals and interests of the EIA and its stakeholders. Negotiating and compromising on feasible and acceptable solutions or alternatives can also be helpful. If necessary, seek mediation or arbitration. By managing and resolving the conflicts, trust and collaboration among the parties involved can be fostered.

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5 Learn and improve from the feedback

The fifth step to deal with conflicting or inconsistent feedback is to learn and improve from it. Feedback provides valuable information and insight that can help you build your skills, knowledge, and performance as an EIA practitioner. To do this, you should reflect on your strengths and weaknesses and identify the gaps, challenges, or opportunities for improvement in your EIA practice. Additionally, you should seek feedback from other sources such as peers, mentors, or clients, update your EIA knowledge based on the latest research or standards, and share your lessons learned with other EIA practitioners. Learning and improving from feedback can help you advance your professional development and career as an EIA practitioner.

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Kenneth Bansah, PhD, PE

Mining|Environment|Sustainability|Technical Writing|College Teaching|Consulting|Coaching & Mentoring
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It is always important to seek clarification from reviewers when you are unsure of what they are asking you to do. This approach provides an opportunity for reviewers to identify any conflicting comments and offers a path for clarifying their remarks. Reviewers are humans, like us, and they can also make mistakes. Therefore, it is crucial to ask for clarification, but do so with respect and professionalism. Most review errors are not typically intended by the reviewers and may result from oversight

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How do you deal with conflicting or inconsistent feedback from EIA peer reviewers or verifiers?

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1 Understand the sources of conflict or inconsistency

2 Communicate and clarify the feedback

3 Evaluate and integrate the feedback

4 Manage and resolve the conflicts

5 Learn and improve from the feedback

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