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Last updated on 2024年8月21日

How do you deal with chat spam and trolls on live video streaming?

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How do you deal with chat spam and trolls on live video streaming? Chat is an essential feature of live video streaming, as it allows you to interact with your audience, get feedback, and build a community. However, chat can also be a source of frustration, distraction, and negativity, especially if you encounter spam messages, bots, or trolls. In this article, we will share some tips on how to manage your chat effectively, and how to deal with chat spam and trolls on live video streaming.

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Matthias Maier

Würdest du Dein eigenes Produkt kaufen? Ich auch nicht. Lass uns das ?ndern!
Amir Faghihi

Software Engineer

1 Set up chat rules and moderation tools

The first step to deal with chat spam and trolls is to set up some chat rules and moderation tools for your live video streaming. Chat rules are guidelines that you communicate to your viewers, such as what topics are allowed, what language is acceptable, and what consequences are for breaking the rules. Moderation tools are features that you can use to enforce the rules, such as blocking, muting, banning, or reporting users, filtering words, or setting chat limits. You can find chat rules and moderation tools on most live video streaming platforms, such as Twitch, YouTube, or Facebook.

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Matthias Maier

Würdest du Dein eigenes Produkt kaufen? Ich auch nicht. Lass uns das ?ndern!
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Die Chat-Sektion solle niemals zum wilden Westen werden, daher sind einige Rahmenbedingungen wichtig: (1) Die Anzeige von Chatnachrichten als Overlay im Stream sollte nicht automatisch passieren. (2) Moderatoren (ehrenamtlich oder redaktionell erfahrene Mitarbeitende) sollten im Chat mit entsprechenden Rechten zum L?schen von Nachrichten oder Blockieren von Teilnehmenden mit online sein. (3) Der Chat sollte gesamthaft deaktivierbar sein, sollte die Situation im Chat au?er Kontrolle geraten.

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Amir Faghihi

Software Engineer
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Identify trusted and responsible community members who can act as moderators. These individuals can assist in monitoring the chat, enforcing rules, and escalating issues to you if necessary. Building a team of moderators helps distribute the workload and ensures a more comprehensive approach to moderation.

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Jose Luis Pe?a

Life Coach | Neuro Linguistic Programmer Master Practitioner Specialist | Information Security | Identity & Access Management | Project Management |
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Dealing with chat spam and trolls on live video streaming requires a combination of technical tools and community management strategies. First, I use moderation tools like chat filters, bans, and timeouts to remove spam and trolls. Then, I foster a positive community by encouraging respectful interactions, setting clear guidelines, and recognizing constructive contributions. I also engage with my audience, responding to valid comments and creating a safe space for meaningful discussions. Finally, I collaborate with other streamers and moderators to share best practices and support each other in maintaining a healthy online environment.

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2 Engage with your chat positively

The second step to deal with chat spam and trolls is to engage with your chat positively. Chat is a two-way communication, and you can influence the tone and atmosphere of your chat by how you respond to your viewers. Try to acknowledge, thank, and answer your chat messages, especially from your regulars, supporters, and new viewers. Show appreciation, humor, and enthusiasm, and avoid being rude, defensive, or confrontational. By engaging with your chat positively, you can encourage more positive interactions, and discourage spam and trolling.

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Matthias Maier

Würdest du Dein eigenes Produkt kaufen? Ich auch nicht. Lass uns das ?ndern!
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Zuschauende sollen das Gefühl vermittelt bekommen, dass auf die Nachrichten im Chat reagiert wird. Daher muss VOR dem Stream die Entscheidung getroffen werden, ob IM Stream auf ausgew?hlte Nachrichten Bezug genommen werden soll (hierbei sollte es neben der moderierenden Person jemand geben der die Nachrichten ausw?hlt) oder sich Community Manager im Chat mit aufhalten, die mit Zuschauenden interagieren.

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3 Ignore or block chat spam and trolls

The third step to deal with chat spam and trolls is to ignore or block them. Chat spam and trolls are users who send irrelevant, repetitive, offensive, or disruptive messages, often with the intention of getting attention, provoking reactions, or sabotaging your live video streaming. The best way to deal with them is to ignore or block them, as responding to them will only feed their motivation and give them more exposure. You can also ask your moderators, if you have any, to handle chat spam and trolls for you, so you can focus on your live video streaming.

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Matthias Maier

Würdest du Dein eigenes Produkt kaufen? Ich auch nicht. Lass uns das ?ndern!
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Trolle k?nnen immer aufkommen, und es muss nicht zwingend etwas mit dem eigenen Stream zu tun haben. Umso wichtiger ist es den Chat auf keinen Fall unkontrolliert als überlagerung des Bildes anzeigen zu lassen und eine Person als Moderator*in parat zu haben die sich um den Chat kümmert und ggf. mit entsprechenden Nutzerrechten eingreifen kann.

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4 Use chat bots and commands

The fourth step to deal with chat spam and trolls is to use chat bots and commands. Chat bots and commands are automated features that you can add to your chat to perform certain tasks, such as greeting new viewers, sending reminders, answering frequently asked questions, or running polls. Chat bots and commands can also help you deal with chat spam and trolls, by detecting and deleting spam messages, warning or timing out users who break the rules, or sending custom responses to common trolling attempts. You can find chat bots and commands on most live video streaming platforms, or use third-party tools, such as Streamlabs or Nightbot.

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Matthias Maier

Würdest du Dein eigenes Produkt kaufen? Ich auch nicht. Lass uns das ?ndern!
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Chat Bots und Commands sind sehr Twitch-spezifisch, die meisten Plattformen wie Microsoft Streams, Vimeo, YouTube oder Facebook/Instagram/TikTok Live unterstützen dies nicht.

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5 Learn from chat feedback and analytics

The fifth step to deal with chat spam and trolls is to learn from chat feedback and analytics. Chat is not only a way to communicate with your viewers, but also a way to get feedback and insights on your live video streaming performance. You can use chat feedback and analytics to improve your content, audience engagement, and chat management. For example, you can ask your viewers for suggestions, opinions, or questions, or use chat analytics tools, such as StreamElements or Restream, to measure your chat activity, sentiment, and trends.

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6 Have fun with your chat

The sixth and final step to deal with chat spam and trolls is to have fun with your chat. Chat is one of the most enjoyable and rewarding aspects of live video streaming, as it allows you to connect with your viewers, share your passion, and create memorable moments. Don't let chat spam and trolls ruin your live video streaming experience, but rather embrace the positive and fun side of chat. You can have fun with your chat by playing games, doing challenges, telling jokes, or creating memes. You can also reward your loyal and supportive viewers by giving them shoutouts, gifts, or privileges.

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Matthias Maier

Würdest du Dein eigenes Produkt kaufen? Ich auch nicht. Lass uns das ?ndern!
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Dinge, die im Chat beispielsweise gut funktionieren, ist die Interaktion am Anfang des Streams mit der Frage nach dem aktuellen Standort der Zuschauenden oder laienhafte Abstimmungen mit gewissen W?rtern, die in den Chat gestellt werden sollen. Der Chat ist w?hrend eines Livestreams jedoch immer nur die generischste und simpelste Methode, um Zuschauende in den Stream einzubinden. Hier gibt es Tools wie beispielsweise Mentimeter, mit dem Abstimmungen und Wordclouds live generiert und eingespielt werden k?nnen.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Amir Faghihi

Software Engineer
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Utilize rate limiting features to control the frequency of messages from individual users. Rate limiting helps prevent users from flooding the chat with messages, which can be a common tactic used by trolls. Setting reasonable limits on the number of messages a user can send within a specific time frame helps maintain a balanced and manageable chat environment. This can be an effective tool in curbing spam and ensuring that the chat remains conducive to meaningful interactions. Adjust these limits based on the nature of your content and community engagement to strike a balance between allowing participation and preventing abuse. Most live streaming platforms provide options for implementing rate limits as part of their moderation tools.

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How do you deal with chat spam and trolls on live video streaming?

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4

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1 Set up chat rules and moderation tools

2 Engage with your chat positively

3 Ignore or block chat spam and trolls

4 Use chat bots and commands

5 Learn from chat feedback and analytics

6 Have fun with your chat

7 Here’s what else to consider

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