How do you create a global delivery framework?

Conduct a Comprehensive Review: ?? Analyze your existing delivery processes, resources, and capabilities. Identify strengths, weaknesses, and gaps in your current system to understand where improvements are needed. Banking Example: ?? Evaluate your current regulatory reporting systems and workflows across different regions. Identify inconsistencies in data quality, reporting accuracy, and compliance adherence.

Ever feel like your global deliveries could use a serious boost (like, major!)? Here's the thing: stop focusing so much on how things 'look' and start zooming in on how to make things work. How do you do that? Start by digging into where your delivery process stands (right now). In my experience, understanding what works well and what needs fixing is the key (like 85% of the battle!). I have found helpful tools for this – think surveys to talk to your team, or outside reviews to get a fresh perspective. Figure out the good, the bad, and the areas where you could soar higher.

A current state assessment should incorporate both quantitative and qualitative measures. Processes should be benchmarked for cost, personnel, cycle times, and error rates. To obtain a qualitative perspective, tools such as workshops, surveys, and "voice of the customer" interviews are essential. Together, these activities will provide the data and perspective necessary to understand the areas of greatest opportunity, including opportunities to reduce cost and improve service delivery.

Evaluate existing processes, resources, technological capabilities, and cultural readiness. Understanding where you stand now provides a baseline for designing a framework that addresses gaps and leverages strengths Conduct a comprehensive audit involving all key stakeholders across different regions and departments. This audit should assess the efficiency of current processes, the effectiveness of communication tools, the readiness of your talent, and the alignment of existing practices with your strategic goals. Conduct with a maturity assessment tool such as Digital Transformation Index to gauge your organization’s readiness for a global delivery framework.

Ready to unlock the mysteries of global delivery? It's time to move beyond *just* location and focus on the bigger picture. Let's ditch the "where" and dive into the "how" of crafting a winning global strategy! Ever feel like your team's spread across the globe, and things get a little...messy? A clear vision + a Awesome strategy = global delivery magic! ? Here's how to make it happen: 1. Get Crystal Clear: How will global delivery help you get there? 2. Scope it Out: Will you go nearshore, offshore, or a mix. 3. Metrics are Your BFFs: How will you (know) if things are working? In my experience: focusing on open communication and setting clear expectations has been key to making global teams feel close-knit!

Set Clear Objectives: ?? Establish a clear vision and strategic goals for your global delivery framework. Ensure these align with your organization's overall mission and business objectives. Banking Example: ?? Define a vision to create a unified regulatory reporting system that ensures compliance, enhances data accuracy, and improves efficiency across all banking operations globally.

The strategy for Global Business Services must be aligned with corporate strategy. Companies with differing strategies, such as customer intimacy vs cost leadership, will have different operating models for global delivery. The vision for GBS will be determined by the key stakeholder groups and the consensus developed to align GBS competencies with corporate strategy. Most global operating models will have components of both onshore, nearshore, and offshore talent. Additionally, outsourcing can effectively supplement internal talent when certain geographies don't have the critical mass needed to establish a captive shared service center.

Standardize and Automate: ?? Develop standardized processes and select the right tools that facilitate seamless global delivery. Focus on automation to reduce manual efforts and increase consistency. Banking Example: ?? Implement a centralized data management platform that automates data collection, validation, and reporting processes to ensure consistent regulatory compliance across all regions.

Hey there, ever feel like getting your product to customers on the other side of the world feels messier than untangling a ball of yarn? Picture this: You've got a Winning product and a hungry global customer base (nice work!). But getting that product from Point A to Point B across borders, time zones, and regulations – becomes tricky. Untangle the Mess 1. The Vision Thing: Define that vision, and your delivery needs will become crystal-clear. 2. The Global Team Dream: Assemble your crew of rock stars! In my experience, I have found helpful: Clearly defined roles make everything smoother. 3. Tools = Your New Best Friend: Embrace the power of tech! Project management tools, communication magic, tracking systems

Global processes should be standardized to the extent possible, recognizing that it will never be possible to achieve 100% standardization. There will always be local business requirements that dictate a variation from the standard. However, the burden of proof for requested exceptions should be on the local business group. Without this, the number of exceptions will continue to multiply. Common processes should be enabled by common technology. Ideally, there would be one instance of a global ERP for all business units to use. This would facilitate standard processes, as well as common master data such as customer and vendor records.

Foster a Collaborative Culture: ?? Promote a culture of collaboration, continuous learning, and adaptability. Invest in training programs to enhance the skills needed for effective global delivery. Banking Example: ?? Provide training sessions on global regulatory requirements, data analytics tools, and cross-cultural communication to ensure all team members are equipped to handle international projects.

In my experience, both common and understood performance metrics and frequent communication are essential to creating transparency and trust. There should be standing meetings, with appropriate frequency, for the global delivery team to meet and participate in team updates. This is an ideal time for different stakeholder groups to present their current work effort and to discuss "lessons learned". Delivery teams should also have a training plan to identify gaps in individual and team skills. Training can occur through both live virtual meetings and individual training. There should also be assessments of training effectiveness as measured by defined metrics, such as a reduction in error rates or increases in customer satisfaction.

The metrics defined and evaluated during the original assessment should be revisited regularly to measure progress against established goals. These metrics should be part of the management reporting packages made available to senior executives and key stakeholder groups. On a regular frequency, perhaps quarterly, the delivery team should conduct lessons learned sessions to identify continued areas for improvement. Lastly, there should be a multi-year transformation roadmap with planned improvements in the processes, technology, data management, and reporting to instill a culture of continuous improvement.

Implement and Monitor: ?? Roll out your global delivery framework in phases, ensuring smooth integration with existing systems. Continuously monitor performance and make necessary adjustments based on feedback and results. Banking Example: ?? Start with a pilot project in a key region, refine the processes based on initial outcomes, and then scale the framework to other regions. Use performance metrics to track success and identify areas for improvement.

Establish Governance and Compliance: ?? Develop governance structures to oversee global delivery processes and ensure compliance with local and international regulations. Regularly review and update policies to keep pace with changing regulatory landscapes. Banking Example: ?? Create a governance board responsible for overseeing the global delivery framework, ensuring all regulatory reporting aligns with the latest compliance standards in each region.