How do you conduct a performance needs analysis for your learners?

2 Determine the desired outcome

The next step of a PNA is to determine the desired outcome that you want to achieve with your learning solution. You need to define the performance indicators, the criteria, and the standards that will measure the success of your intervention. You should also align your outcome with your organizational objectives and learner needs. You can use tools such as SMART goals, logic models, or action plans to specify your outcome.

3 Analyze the performance gap

The third step of a PNA is to analyze the performance gap that exists between the current and desired performance of your learners. You need to quantify and qualify the gap, and identify the factors that contribute to it. You can use frameworks such as the Kirkpatrick model, the ADDIE model, or the SWOT analysis to analyze the gap. You should also prioritize the gaps based on their urgency, importance, and feasibility.

4 Identify the possible solutions

The fourth step of a PNA is to identify the possible solutions that can address the performance gap and achieve the desired outcome. You need to consider the different types of interventions, such as training, coaching, mentoring, feedback, or incentives, and evaluate their pros and cons. You should also consider the resources, constraints, and risks that may affect your solution. You can use tools such as brainstorming, decision matrices, or cost-benefit analysis to identify the best solution.

5 Design the learning solution

The fifth step of a PNA is to design the learning solution that you have selected as the most suitable intervention. You need to follow the principles of instructional design, such as analysis, design, development, implementation, and evaluation, to create an effective and engaging learning experience. You should also apply the best practices of adult learning, such as relevance, motivation, feedback, and reinforcement, to ensure your solution meets the learner needs.

6 Evaluate the results

The final step of a PNA is to evaluate the results of your learning solution and its impact on the performance gap and the desired outcome. You need to collect and analyze data , such as learner satisfaction, knowledge retention, skill transfer, or business results, to measure the effectiveness and efficiency of your solution. You should also solicit feedback from the stakeholders, such as learners, managers, or customers, to identify the strengths and weaknesses of your solution and make improvements.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?