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How do you communicate your problem-solving process and results to stakeholders?

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As an analyst, you need to communicate your problem-solving process and results to stakeholders effectively. This can help you gain their trust, support, and feedback, as well as demonstrate your analytical skills and value. In this article, you will learn how to use a problem-solving framework, choose the right communication channels and tools, and tailor your message to your audience.

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1 Problem-solving framework

A problem-solving framework is a structured approach to define, analyze, and solve a problem. It can help you organize your thoughts, break down complex issues, and identify root causes and solutions. There are different types of problem-solving frameworks, such as the 5 Whys, the Fishbone Diagram, or the PDCA Cycle. You can choose one that suits your problem and your style, or create your own. The key is to document your process and results clearly and logically, and to show how you arrived at your conclusions and recommendations.

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Moiz W.

Operational Investment Analyst @ sAi Venture Capital
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Another problem solving technique that can be utilised is the Devil’s Advocate technique, where multiple solutions are presented and one/or many individuals try to strike that solution. The goal is not punch down on anyone, but rather test the strength, scope and feasibility of the solution.

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Mirko Borkowski

Global Supply Manager | Driving Efficiency, Innovation & Excellence in Supply Chains | MBA
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In my experience as a problem solver, having a structured framework can greatly enhance the effectiveness and efficiency of problem-solving efforts. Throughout my career, I have utilized various problem-solving frameworks to tackle complex challenges and drive meaningful solutions. These frameworks provide a systematic approach that helps ensure comprehensive problem analysis and a well-defined path towards resolution. I agree that having a problem-solving framework is crucial for approaching and resolving complex problems effectively. However, it's important to recognize that different frameworks may be more suitable for specific types of problems or industries.

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Collins Isaac

IT Project Manager | Health and Safety Manager
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In my experience problem-solving frameworks offer a systematic approach to addressing issues and finding solutions. By adopting problem-solving frameworks in the workplace, individuals and teams can benefit in several ways: clearer thinking, collaboration and communication, efficiency and effectiveness, documentation and learning, and improved productivity and outcomes. The 5 Whys involves asking "why" five times to get to the root cause of a problem, while the Fishbone Diagram helps visualize the various factors contributing to a problem. The PDCA Cycle involves planning, executing, evaluating, and refining solutions. Moreover, certain frameworks may be more appropriate to a particular challenges.

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2 Communication channels and tools

When choosing communication channels and tools to convey your problem-solving process and results, you should consider the purpose and goal of your communication, the level of detail and complexity of your information, the preferences and expectations of your stakeholders, and the availability and accessibility of your resources and technology. Depending on your problem and stakeholders, you may need to use email, phone, video call, presentation, report, dashboard, or infographic. Additionally, you should use appropriate formats, visuals, and language to make your communication clear, concise, and engaging.

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Prityush Bansal

AI / ML enthusiast
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Different people have different views on what information they prefer. For example, gradient descent, a ML algorithm, would be the basics from someone who is working in the tech part of ML, but for a stakeholder who is not in tech, that will feel like just throwing expensive words. Communication should be in a way that the other person can understand you, and that means presenting the information in a format that is the most appealing to them. Similarly, when we need to show results, a tech stakeholder will want to see how much of the loss is reduced and what the accuracy is, while a business stakeholder will want to see how the model will help in generating revenue.

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3 Audience analysis

Before communicating your problem-solving process and results to stakeholders, it's important to analyze your audience and understand their needs, interests, and concerns. This way, you can tailor your message and tone to suit their level of knowledge, involvement, and influence. Additionally, anticipate their questions, objections, and feedback and prepare your responses accordingly. To analyze your audience, consider who they are and what their role is in relation to the problem. Additionally, ask yourself what they need to know and why; how they prefer to receive information and what their expectations are; what their main concerns and challenges are; and how you can persuade them to support your conclusions and recommendations.

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Rebecca C.

Executive Administrator | Accounting, HR, Operations: Process Streamlining
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Yes, yes and YES! Being able to read your audience and alter your approach to each specifically is a skill that’s developed over time & that takes some focused experience to gain such insights. Having a background in psychology, I’ve found has been a powerful tool in being able to assess an audience, whether it be for one supervisor, or a whole board of directors! Pay attention to their desires, goals, how they tend to communicate with you and other co-workers and you’ll start to notice patters in which strategies seem to gain the most traction. It’s a process, but we’ll worth the effort!

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4 Introduction and overview

When you communicate your problem-solving process and results to stakeholders, you should start with a clear and compelling introduction and overview. This can help you capture their attention, establish your credibility, and set the context and scope of your communication. You should also state your problem statement, your main findings, and your key recommendations. You can use a hook, such as a question, a statistic, a story, or a quote, to spark their interest and curiosity. You should also provide an agenda or outline of your communication, and explain how you will proceed and what you expect from them.

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5 Process and results

After your introduction and overview, you should present your problem-solving process and results in a logical and coherent manner. You should explain how you used your problem-solving framework, what data and methods you used, what assumptions and limitations you faced, and how you validated and evaluated your results. You should also highlight the main insights, patterns, and trends you discovered, and how they relate to the problem and the goals. You should use evidence, examples, and visuals to support your claims and arguments, and to make your communication easy to follow and understand.

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6 Conclusion and call to action

Finally, you should end your communication with a clear and concise conclusion and call to action. You should summarize your problem statement, your main findings, and your key recommendations. You should also emphasize the benefits and implications of your results, and how they can help solve the problem and achieve the goals. You should also invite your stakeholders to take action, such as implementing your recommendations, providing feedback, or asking questions. You should also thank them for their time and attention, and offer your assistance and follow-up if needed.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you communicate your problem-solving process and results to stakeholders?

1

2

3

4

5

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7

1 Problem-solving framework

2 Communication channels and tools

3 Audience analysis

4 Introduction and overview

5 Process and results

6 Conclusion and call to action

7 Here’s what else to consider

Analytical Skills

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How do you communicate your problem-solving process and results to stakeholders?

1

2

3

4

5

6

7

1 Problem-solving framework

2 Communication channels and tools

3 Audience analysis

4 Introduction and overview

5 Process and results

6 Conclusion and call to action

7 Here’s what else to consider

Analytical Skills

给文章评分

感谢您的反馈

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