How do you communicate with your event security team effectively?

1 Define your security goals

Before you hire or assign your security team, you need to have a clear idea of what you want them to achieve. What are the main risks or challenges that your event might face? How do you want your security team to handle them? What are the expectations and responsibilities of your security team? How will you measure their performance? These are some of the questions that you need to answer and communicate to your security team, preferably in writing, so that they can align their actions with your goals.

2 Choose the right communication tools

During your event, you need to have a reliable and efficient way of communicating with your security team. Depending on the size, location, and nature of your event, you might need different communication tools, such as radios, phones, apps, or online platforms. You should choose the tools that suit your needs and budget, and that are easy to use and access by your security team. You should also test them before your event and have backup options in case of any technical issues.

3 Establish a communication protocol

Having the right communication tools is not enough if you don't have a clear communication protocol. A communication protocol is a set of rules and guidelines that define how, when, and what to communicate with your security team. For example, you might want to assign different channels or frequencies for different security zones or functions, use specific codes or terms to convey information, or have a reporting system to document any incidents or actions. You should communicate your protocol to your security team and train them on how to use it effectively.

4 Communicate regularly and respectfully

During your event, you should communicate regularly and respectfully with your security team. You should check in with them periodically to monitor the situation, provide feedback, or offer support. You should also listen to their concerns, suggestions, or questions, and address them promptly and professionally. You should avoid micromanaging, criticizing, or undermining your security team, as this can damage their morale and performance. Instead, you should show appreciation, recognition, and trust in their abilities and judgment.

5 Debrief and evaluate

After your event, you should debrief and evaluate your communication with your security team. You should gather feedback from your security team and other stakeholders, such as your guests, staff, or venue managers, on how well you communicated with your security team and how it affected the event outcome. You should also identify any strengths, weaknesses, or areas for improvement in your communication strategy and protocol, and use them to inform your future events. You should also thank your security team for their work and share any positive results or testimonials with them.