How do you combine UX metrics with other systems?

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Combining UX metrics with other systems can help you measure and improve the user experience of your products or services. UX metrics are quantitative indicators of how users interact with your design, such as usability, satisfaction, engagement, retention, conversion, and loyalty. Other systems can be any data sources or tools that provide additional insights, such as analytics, feedback, surveys, testing, or business metrics. In this article, you will learn how to combine UX metrics with other systems to create a comprehensive and actionable UX measurement framework.

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Glenn D. Banton, Sr.

DevOps | DesignOps | ResearchOps | Product Owner | User-Centered Design/UX (CSM?, CSPO?, Certified SAFe? 6 Agilist)

1 Identify your goals and questions

The first step to combine UX metrics with other systems is to identify your goals and questions. What are you trying to achieve with your design? What are the problems or opportunities you want to address? What are the key questions you want to answer about your users, their needs, behaviors, and preferences? By defining your goals and questions, you can align your UX metrics with your business objectives and user expectations, and prioritize the most relevant and meaningful data sources and tools.

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Glenn D. Banton, Sr.

DevOps | DesignOps | ResearchOps | Product Owner | User-Centered Design/UX (CSM?, CSPO?, Certified SAFe? 6 Agilist)
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During a project involving the user interface for a mission-critical defense system, clarity on goals was essential. Our focus was on achieving reliability and efficiency for military personnel under various stress conditions. We formulated questions about user interactions with the system in high-pressure scenarios. By aligning UX metrics with these real-world requirements, we tailored our approach, leading to a design that factored in not just typical usability but performance under extreme conditions, meeting the stringent demands of defense applications.

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2 Choose your UX metrics and methods

The next step is to choose your UX metrics and methods. Depending on your goals and questions, you may want to use different types of UX metrics, such as behavioral, attitudinal, or outcome metrics. Behavioral metrics measure what users do, such as clicks, time, errors, or completion rates. Attitudinal metrics measure what users think or feel, such as satisfaction, ease of use, or trust. Outcome metrics measure the results or impacts of your design, such as revenue, retention, or referrals. You also need to decide how to collect and analyze your UX metrics, such as using analytics, feedback, surveys, testing, or other methods.

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Glenn D. Banton, Sr.

DevOps | DesignOps | ResearchOps | Product Owner | User-Centered Design/UX (CSM?, CSPO?, Certified SAFe? 6 Agilist)
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In designing the user experience for a navigation system, the selection of appropriate UX metrics was paramount. We emphasized behavioral metrics like reaction times and error rates since these were critical indicators of the system's performance under stress. Integrating real-time simulation tests with feedback from officers, we crafted a system that was finely tuned to the precise requirements of a military environment. The rigorous method ensured a product that upheld the highest standards of reliability and efficiency.

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3 Integrate your UX metrics with other systems

The third step is to integrate your UX metrics with other systems. This means connecting your UX data with other data sources or tools that can provide additional insights or context for your design. For example, you can integrate your UX metrics with analytics to track user behavior and performance across different channels, platforms, or segments. You can also integrate your UX metrics with feedback, surveys, or testing to understand user motivations, opinions, or preferences. You can also integrate your UX metrics with business metrics, such as revenue, costs, or market share, to evaluate the return on investment or value proposition of your design.

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4 Visualize and communicate your UX metrics

The fourth step is to visualize and communicate your UX metrics. This means presenting your UX data in a clear and compelling way that can inform and persuade your stakeholders, such as clients, managers, or developers. You can use different visualization techniques, such as charts, graphs, dashboards, or reports, to show your UX metrics and how they relate to other systems. You can also use storytelling techniques, such as narratives, scenarios, or personas, to illustrate your UX metrics and how they affect user experience and business outcomes.

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5 Review and refine your UX metrics

The final step is to review and refine your UX metrics. This means evaluating and updating your UX data and methods based on your findings, feedback, or changes in your design or context. You can use different review techniques, such as benchmarks, comparisons, or trends, to measure and compare your UX metrics and how they change over time or across different versions or variations of your design. You can also use different refinement techniques, such as experiments, iterations, or optimizations, to test and improve your UX metrics and how they influence user behavior and satisfaction.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you combine UX metrics with other systems?

1

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3

4

5

6

1 Identify your goals and questions

2 Choose your UX metrics and methods

3 Integrate your UX metrics with other systems

4 Visualize and communicate your UX metrics

5 Review and refine your UX metrics

6 Here’s what else to consider

User Experience

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How do you combine UX metrics with other systems?

1

2

3

4

5

6

1 Identify your goals and questions

2 Choose your UX metrics and methods

3 Integrate your UX metrics with other systems

4 Visualize and communicate your UX metrics

5 Review and refine your UX metrics

6 Here’s what else to consider

User Experience

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感谢您的反馈

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