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How do you collaborate on accessibility issues?

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Accessibility is not only a legal requirement, but also a moral responsibility and a business opportunity. As an information architect, you need to ensure that your designs and content are accessible to everyone, regardless of their abilities, devices, or contexts. But how do you collaborate with other stakeholders, such as developers, testers, content writers, and users, on accessibility issues? In this article, we will share some tips and best practices to help you communicate, coordinate, and align your accessibility goals and actions with your team and clients.

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1 Understand the standards and guidelines

The first step to collaborate on accessibility issues is to familiarize yourself with the relevant standards and guidelines that apply to your project. These include the Web Content Accessibility Guidelines (WCAG), which provide a set of principles and criteria for making web content accessible to people with disabilities, and the Authoring Tool Accessibility Guidelines (ATAG), which cover the accessibility of the tools and platforms that create web content. By knowing the standards and guidelines, you can establish a common language and framework for accessibility with your team and clients, and identify the requirements and best practices for your information architecture and content.

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2 Conduct accessibility audits and testing

The second step to collaborate on accessibility issues is to conduct accessibility audits and testing throughout the project lifecycle. Accessibility audits and testing can help you evaluate the current state of your information architecture and content, identify the gaps and barriers, and prioritize the improvements and fixes. You can use various methods and tools for accessibility audits and testing, such as automated checkers, manual reviews, user testing, and expert evaluations. You should also involve people with disabilities and diverse perspectives in your testing process, as they can provide valuable feedback and insights that you might not otherwise notice or consider.

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3 Document and share your findings and recommendations

The third step to collaborate on accessibility issues is to document and share your findings and recommendations from your audits and testing. You should create clear and concise reports that summarize the key issues, explain the impact and severity, and suggest the possible solutions and alternatives. You should also use visual aids, such as screenshots, diagrams, or videos, to illustrate your points and examples. You should share your reports with your team and clients, and invite them to review, comment, and discuss them. You should also update your reports as you implement the changes and track the progress and results.

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4 Align your design and development processes

The fourth step to collaborate on accessibility issues is to align your design and development processes with your accessibility goals and actions. You should integrate accessibility into your information architecture and content strategy, and follow the principles of universal design, which aim to create products and services that are usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. You should also adopt an agile and iterative approach, which allows you to test and refine your design and content based on feedback and data, and to respond to changing needs and expectations. You should also use consistent and accessible coding practices, such as semantic markup, proper headings, labels, and alt text, and follow the ARIA specifications, which provide a way to make web content and applications more accessible to people with disabilities.

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5 Communicate and educate your team and clients

The fifth step to collaborate on accessibility issues is to communicate and educate your team and clients about the importance and benefits of accessibility, and the roles and responsibilities of each stakeholder. You should explain the rationale and value of accessibility, and how it can improve the user experience, satisfaction, and loyalty, as well as the reputation, compliance, and competitiveness of your project and organization. You should also provide training and resources to your team and clients, such as guidelines, checklists, templates, and tools, to help them understand and apply the accessibility standards and best practices. You should also encourage feedback and questions, and foster a culture of accessibility and inclusion within your team and clients.

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6 Review and evaluate your outcomes and impact

The sixth step to collaborate on accessibility issues is to review and evaluate your outcomes and impact. You should measure and monitor the performance and effectiveness of your information architecture and content, and how they meet the accessibility goals and criteria. You should also collect and analyze the feedback and data from your users, team, and clients, and how they perceive and experience the accessibility of your project. You should also identify the strengths and weaknesses, the successes and challenges, and the lessons learned and opportunities for improvement. You should also celebrate and share your achievements and impact, and acknowledge and appreciate the contributions and efforts of your team and clients.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you collaborate on accessibility issues?

1

2

3

4

5

6

7

1 Understand the standards and guidelines

2 Conduct accessibility audits and testing

3 Document and share your findings and recommendations

4 Align your design and development processes

5 Communicate and educate your team and clients

6 Review and evaluate your outcomes and impact

7 Here’s what else to consider

Information Architecture

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How do you collaborate on accessibility issues?

1

2

3

4

5

6

7

1 Understand the standards and guidelines

2 Conduct accessibility audits and testing

3 Document and share your findings and recommendations

4 Align your design and development processes

5 Communicate and educate your team and clients

6 Review and evaluate your outcomes and impact

7 Here’s what else to consider

Information Architecture

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