How do you celebrate and reward stakeholder contributions to BPR?

1 Align rewards with goals

One of the key principles of BPR is to align the organization's processes with its strategic goals and customer needs. Similarly, you should align the rewards and recognition for your BPR team and stakeholders with the desired outcomes and performance indicators of the BPR project. For example, you can use metrics such as cost savings, cycle time reduction, quality improvement, customer satisfaction, and revenue growth to measure and reward the impact of BPR on the organization. You can also use qualitative feedback from customers, suppliers, and partners to acknowledge the value of BPR on the external stakeholders.

2 Offer various types of rewards

Different stakeholders may have different preferences and expectations for rewards and recognition. Therefore, you should offer a variety of rewards that suit the diverse needs and motivations of your BPR team and stakeholders. For example, you can provide monetary rewards such as bonuses, salary increases, profit sharing, or stock options for those who value financial incentives. You can also provide non-monetary rewards such as public recognition, career development, training opportunities, flexible work arrangements, or team building activities for those who value intrinsic or social rewards. You can also tailor the rewards to the individual or group level, depending on the nature and scope of the BPR contribution.

3 Communicate and celebrate regularly

BPR is a long-term and complex process that may take months or years to complete and implement. Therefore, you should communicate and celebrate the progress and achievements of your BPR team and stakeholders regularly and frequently. You can use various channels and methods to communicate and celebrate, such as newsletters, emails, meetings, presentations, reports, or social media. You can also use different formats and styles to communicate and celebrate, such as stories, testimonials, case studies, videos, or infographics. You can also use different occasions and events to communicate and celebrate, such as milestones, deliverables, feedback sessions, or launch parties.

4 Solicit and act on feedback

BPR is a collaborative and iterative process that requires constant learning and improvement. Therefore, you should solicit and act on feedback from your BPR team and stakeholders throughout the BPR project. You can use various tools and techniques to solicit and act on feedback, such as surveys, interviews, focus groups, workshops, or prototyping. You can also use different sources and perspectives to solicit and act on feedback, such as customers, suppliers, partners, managers, employees, or experts. You can also use feedback as an opportunity to reward and recognize your BPR team and stakeholders by acknowledging their input, addressing their concerns, incorporating their suggestions, or sharing their success stories.

5 Foster a culture of appreciation

BPR is a transformational and challenging process that requires a high level of trust and commitment from all stakeholders. Therefore, you should foster a culture of appreciation that values and respects the contributions and achievements of your BPR team and stakeholders. You can foster a culture of appreciation by setting clear expectations, providing regular support, encouraging open communication, promoting collaboration, acknowledging diversity, and celebrating diversity. You can also foster a culture of appreciation by modeling the behaviors and attitudes that you expect from your BPR team and stakeholders, such as being proactive, creative, flexible, adaptable, and customer-oriented.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?