How do you build trust in mobile communication?

2 Choose the right channel

The second step to building trust in mobile communication is to choose the right channel for your message and audience. Different mobile communication channels have different strengths and limitations, and they can influence how your message is perceived and interpreted. For example, text messages are convenient and fast, but they can also be impersonal and ambiguous. Voice calls are more expressive and interactive, but they can also be intrusive and disruptive. Video chats are more engaging and authentic, but they can also be demanding and distracting. Social media posts are more public and viral, but they can also be superficial and risky. Mobile apps are more customized and functional, but they can also be complex and buggy. Therefore, you need to consider the nature, urgency, tone, and context of your message, and the preferences, availability, and expectations of your audience, before you select the most appropriate and effective mobile communication channel.

3 Be consistent and responsive

The third step to building trust in mobile communication is to be consistent and responsive in your communication. Consistency means that you follow a regular and predictable pattern of communication, and that you match your words with your actions. Responsiveness means that you acknowledge and reply to your messages promptly and courteously, and that you provide feedback and follow-up when needed. By being consistent and responsive, you can show your respect, interest, and commitment to your mobile communication partners, and build a rapport and reputation of reliability and professionalism.

4 Use clear and positive language

The fourth step to building trust in mobile communication is to use clear and positive language in your messages. Clear language means that you use simple, direct, and concise words and sentences, and that you avoid jargon, slang, or abbreviations that may cause confusion or misunderstanding. Positive language means that you use polite, respectful, and affirming words and sentences, and that you avoid negative, rude, or aggressive words and sentences that may cause offense or conflict. By using clear and positive language, you can convey your message effectively and accurately, and create a positive and respectful tone and atmosphere in your mobile communication.

5 Add some personal touch

The fifth step to building trust in mobile communication is to add some personal touch to your messages. Personal touch means that you use some elements of your personality, style, and emotion in your messages, and that you show some interest and empathy for your mobile communication partners. For example, you can use some humor, emojis, or gifs to lighten up your messages, or you can use some compliments, appreciation, or encouragement to boost your messages. You can also use some questions, stories, or opinions to invite your mobile communication partners to share their thoughts and feelings, or you can use some references, examples, or anecdotes to relate to their experiences and situations. By adding some personal touch, you can humanize your mobile communication, and create a connection and rapport with your mobile communication partners.

6 Seek feedback and improvement

The sixth and final step to building trust in mobile communication is to seek feedback and improvement in your communication. Feedback means that you ask for and listen to the opinions, suggestions, and criticisms of your mobile communication partners, and that you acknowledge and appreciate their input. Improvement means that you reflect on and learn from your mobile communication strengths and weaknesses, and that you make changes and adjustments to your communication accordingly. By seeking feedback and improvement, you can demonstrate your openness, humility, and willingness to grow and improve in your mobile communication, and foster a culture of mutual trust and respect.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?