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Last updated on 2024年7月3日

How do you build rapport with remote colleagues and clients?

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Callie Williams Reynolds

SaaS Leader - Startup Builder - Talent Grower - Culture Champion
Aruna Das

Startup Founder | Sr Image Consultant | Executive Coach | POSH Enabler | DEI Ally | POCSO torch bearer
Sheryl-Ann Mullings, MBA

Diverse Student Success Leader, Career Advisor, Adult Learner Advocate, College Partner Liaison, People & Process…

1 Use video calls

Video calls are the closest thing to face-to-face interactions when you work remotely. They allow you to see each other's facial expressions, body language, and gestures, which are important for conveying emotions, intentions, and feedback. Video calls also enable you to show your personality, professionalism, and interest in the conversation. To make the most of video calls, make sure you have a good internet connection, a clear audio and video quality, and a suitable background and lighting. Also, dress appropriately, maintain eye contact, smile, and nod to show engagement.

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Callie Williams Reynolds

SaaS Leader - Startup Builder - Talent Grower - Culture Champion
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While video calls are great, people can also suffer from Zoom fatigue. I recommend scheduling unstructured time with colleagues, on video or off, just to get to know each other. Those moments at the coffee machine or walking to lunch can't be easily replaced, so you have to make the time to make them happen. I love a walking meeting over the phone as a great alternative to a video call, PLUS you both get your steps in!

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Aruna Das

Startup Founder | Sr Image Consultant | Executive Coach | POSH Enabler | DEI Ally | POCSO torch bearer
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During COVID days, one of our corporate clients had issues managing team members remotely, and there was not much bond or camaraderie. We suggested having an online tea party every Friday at 5:00 pm with cameras being on. The team members looked forward to the connection, dressed up, brought their teas, and had a fun meet, and that in turn built great personal bonds too.

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Gulista khan

Senior Associate Learning & Development| Ex- L&D Analyst UHG?? | Behavioral Trainer ?? | Learning Facilitator & Specialist | Induction Trainer | Certified TEFL Trainer ?? | Certified Corporate Trainer | English Coach ??
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To build rapport with remote colleagues and clients, schedule regular video calls to foster face-to-face interaction. Use clear and friendly communication, showing genuine interest in their perspectives. Share personal updates to create a sense of connection. Be responsive and reliable in your communication. Utilize collaboration tools to stay connected and encourage informal chats to build camaraderie.

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2 Be empathetic

Empathy is the ability to understand and share the feelings of others. It is a key skill for building rapport, as it shows that you care, respect, and value your remote colleagues and clients. To demonstrate empathy, you need to listen actively, ask open-ended questions, acknowledge their perspectives, and express support and appreciation. You also need to be aware of the cultural, social, and personal differences that may affect how they communicate and work. For example, you may need to adjust your tone, language, and timing to suit their preferences and expectations.

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Gunjan Sharma

Soft Skills | Training and Development | Experienced ESL Coach | Authority in Effective Writing |Facilitation | Content Development |??
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Being emphatic is one of the crucial ways to build rapport with someone it creates a room for openness. It can be built by being all ears to understand the situation. And being watchful for the words, tone and gestures, also helps to take the actions effectively.

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3 Share something personal

Sharing something personal can help you break the ice and create a bond with your remote colleagues and clients. It can also reveal your human side, your values, and your interests, which can make you more relatable and trustworthy. However, you need to be careful not to overshare or be inappropriate. You should only share something that is relevant, positive, and respectful, and that does not compromise your privacy or professionalism. For example, you can talk about your hobbies, your family, your pets, or your recent achievements.

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Sheryl-Ann Mullings, MBA

Diverse Student Success Leader, Career Advisor, Adult Learner Advocate, College Partner Liaison, People & Process Improvement Manager, Adjunct Faculty, Health Care Liaison, Board Member, Community Association Liaison
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In my experience, I feel it helps to share a fun fact or interesting family, dynamic with colleagues and clients especially during the show connection to help “break the ice”. Such as being a parent of multiples which I am; this always sparks some level of interest conversation going.

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Prof. Neil Curtis

Founder of Solve Transition | Professor Cybersecurity | Chief Security Officer | On a mission to train and mentor Military & Police Veterans to Cybersecurity Career Success
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Be your authentic self. Sharing stories and experiences can have a positive impact and connects you to being and showing yourself as a real person and not some corporate (never do wrong) person. We all have to face the daily grind in life so share your experiences, funny experiences and struggles. Humans are wired to connect with humans and not machines... be the human.

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4 Follow up and follow through

Following up and following through are essential for maintaining rapport with your remote colleagues and clients. Following up means that you check in with them regularly, provide updates, ask for feedback, and show interest in their progress and well-being. Following through means that you deliver on your promises, meet your deadlines, and keep your standards high. By doing so, you show that you are reliable, accountable, and committed to your work and your relationship.

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5 Celebrate successes

Celebrating successes is a great way to boost rapport with your remote colleagues and clients. It shows that you recognize their efforts, value their contributions, and appreciate their achievements. It also creates a positive and motivating atmosphere that encourages further collaboration and innovation. You can celebrate successes by sending a congratulatory message, giving a shout-out in a team meeting, or sending a small gift or token of appreciation. You can also celebrate your own successes by sharing your accomplishments, challenges, and learnings with them.

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6 Be yourself

The last tip for building rapport with remote colleagues and clients is to be yourself. Rapport is based on authenticity, honesty, and sincerity. You cannot build rapport if you pretend to be someone you are not, or if you hide your opinions, feelings, or concerns. Being yourself means that you express your personality, your values, and your goals in a respectful and appropriate way. It also means that you respect and appreciate the diversity and uniqueness of others. By being yourself, you can create a genuine and lasting connection with your remote colleagues and clients.

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Christopher Lewis ?? ??

Storytelling | User Experience Design | Information Design
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Making time to connect on topics outside of work. When you are in the office you can organically find time to talk about interests and get to know people. However with remote colleagues you need to engineer these situations to build these informal connections.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you build rapport with remote colleagues and clients?

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2

3

4

5

6

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1 Use video calls

2 Be empathetic

3 Share something personal

4 Follow up and follow through

5 Celebrate successes

6 Be yourself

7 Here’s what else to consider

Professional Communication

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