How do you balance the time and cost of UAT with the value and satisfaction of the software?

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User acceptance testing (UAT) is a crucial step in software development that ensures the product meets the needs and expectations of the end users. However, UAT can also be a challenging and costly process that requires careful planning, execution, and evaluation. How do you balance the time and cost of UAT with the value and satisfaction of the software? Here are some tips to help you optimize your UAT strategy and deliver high-quality software to your customers.

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Syreeta Niblett, CSM, CSAM

User Acceptance Test Lead | Senior Business Analyst | Cybersecurity GRC Enthusiast | I Ensure Testing Is Clear &…

1 Define clear objectives and criteria

Before you start UAT, you need to have a clear understanding of what you want to achieve and how you will measure it. You should define the scope, objectives, and success criteria of UAT in alignment with the business requirements, user stories, and acceptance criteria. You should also identify the key stakeholders, roles, and responsibilities involved in UAT, as well as the communication and feedback channels. Having a clear and agreed-upon UAT plan will help you avoid scope creep, confusion, and delays.

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Syreeta Niblett, CSM, CSAM

User Acceptance Test Lead | Senior Business Analyst | Cybersecurity GRC Enthusiast | I Ensure Testing Is Clear & Security Is Trusted For Agile Teams In Healthcare Tech
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To balance the time and cost of UAT with the value and satisfaction of the software, I focus on defining clear objectives and criteria from the start. By establishing what we absolutely need to test and what success looks like, I ensure that we're prioritizing the most critical aspects of the software. I work closely with stakeholders to understand their key concerns and business goals, which helps me create targeted UAT objectives.

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2 Select the right users and methods

One of the most important aspects of UAT is to involve the actual or representative users of the software in the testing process. You should select a sample of users that reflects the diversity, characteristics, and needs of your target audience. You should also consider the best methods and tools to conduct UAT, such as surveys, interviews, focus groups, observation, usability testing, or beta testing. Depending on your project goals, budget, and timeline, you may choose to use one or more methods to collect user feedback and validate the software functionality, usability, and performance.

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Syreeta Niblett, CSM, CSAM

User Acceptance Test Lead | Senior Business Analyst | Cybersecurity GRC Enthusiast | I Ensure Testing Is Clear & Security Is Trusted For Agile Teams In Healthcare Tech
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When balancing the time and cost of UAT with the value and satisfaction of the software, selecting the right users and methods is crucial. I start by carefully choosing users who represent the key demographics and roles that will be using the software. This ensures that the feedback we gather is relevant and covers a range of perspectives. I also select testing methods that align with our objectives and the users' needs. For example, if we’re focusing on usability, I might opt for hands-on testing sessions where users can explore the software in real-world scenarios. If performance is a concern, automated testing might be more appropriate.

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3 Set realistic expectations and timelines

UAT is not a one-time event, but a continuous and iterative process that requires time and resources. You should set realistic expectations and timelines for UAT, taking into account the complexity, size, and scope of the software, as well as the availability and feedback of the users. You should also plan for contingencies, such as bugs, changes, or issues that may arise during UAT. You should communicate the UAT schedule and milestones to all the stakeholders, and monitor and report the progress and results regularly.

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Syreeta Niblett, CSM, CSAM

User Acceptance Test Lead | Senior Business Analyst | Cybersecurity GRC Enthusiast | I Ensure Testing Is Clear & Security Is Trusted For Agile Teams In Healthcare Tech
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Setting realistic expectations and timelines is essential when balancing the time and cost of UAT with the value and satisfaction of the software. I begin by clearly communicating with stakeholders about what can be realistically achieved within the given timeframe. This involves being upfront about the scope of testing, the resources available, and any potential limitations. I work with the team to develop a timeline that accounts for thorough testing while also considering project deadlines. This includes building in some buffer time for unexpected issues that may arise. By setting clear expectations, I help ensure that everyone is on the same page regarding what will be delivered and when.

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4 Prioritize and resolve issues

During UAT, you will inevitably encounter some issues or defects that affect the software quality and user satisfaction. You should prioritize and resolve these issues based on their severity, impact, and frequency. You should also document and track the issues using a bug tracking system or a feedback management tool. You should communicate the issues and their resolution status to the users and the development team, and ensure that the issues are fixed and verified before moving to the next phase of UAT or deployment.

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Kaushik Maitra CSM?

Senior Technical Consultant in TCS BENGALURU|| ??Certified ScrumMaster? ||??36K LinkedIn Family.|| Web Accessibility Test Lead ||Automation Tester|| PMO Operations||
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Assess impact and severity: Consider the impact and severity of each issue. Evaluate frequency and dependencies: Consider how often an issue occurs and if it has any dependencies. Prioritize using a framework or matrix: Use a framework or matrix to prioritize issues. Address using a process or tool: Use a process or tool to address issues. Communicate and collaborate: Work closely with developers and other stakeholders to identify and resolve issues. Document defects: Document defects as a reference to help identify root causes of problems that occur later. Use a Requirement Traceability Matrix (RTM): Use an RTM to map test cases to their corresponding requirements. This can help identify gaps, errors, and redundant tests.

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5 Evaluate and improve UAT

UAT is not only a way to validate the software, but also a way to learn and improve your software development process. You should evaluate the effectiveness and efficiency of UAT by measuring the outcomes, such as user satisfaction, defect rate, test coverage, or return on investment. You should also collect and analyze the feedback from the users and the UAT team, and identify the strengths, weaknesses, opportunities, and threats of UAT. You should use the insights and lessons learned from UAT to improve your software quality, user experience, and UAT practices for future projects.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you balance the time and cost of UAT with the value and satisfaction of the software?

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1 Define clear objectives and criteria

2 Select the right users and methods

3 Set realistic expectations and timelines

4 Prioritize and resolve issues

5 Evaluate and improve UAT

6 Here’s what else to consider

User Acceptance Testing

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