How do you assess the validity and value of a contract claim?
Contract disputes and claims are inevitable in any project, especially when there are multiple parties involved, complex specifications, and changing circumstances. How you handle them can make a big difference in the outcome, the relationship, and the reputation of your organization. In this article, we will share some tips on how to assess the validity and value of a contract claim, and how to negotiate a fair and reasonable resolution.
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Check documentation:Before responding to a contract claim, comb through every piece of paper related to the project. This includes contracts, emails, and progress reports. You're playing detective—gathering evidence to ensure the claim's legitimacy.
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Understand negotiation boundaries:Knowing your Zone of Possible Agreement (ZOPA) and Best Alternative to a Negotiated Agreement (BATNA) frames the negotiation. It’s like setting the stage—you know the script and can improvise without losing sight of your end goal.