How do you analyze and document the results of a task analysis interview?

2 Identify patterns and themes

The next step is to identify patterns and themes in the data that reveal insights about the users, their tasks, and their challenges. You can use different techniques, such as affinity diagramming, thematic analysis, or grounded theory, to group and label the data according to common categories or concepts. For example, you may find that users have different preferences, motivations, or pain points when performing a task, or that they use different strategies, shortcuts, or workarounds to achieve their goals. These patterns and themes can help you generate hypotheses and questions for further investigation.

3 Create task models

The third step is to create task models that capture the structure and flow of the tasks that the users perform. Task models are visual representations that show the steps, decisions, inputs, outputs, and variations of a task. They can help you understand the complexity, efficiency, and usability of a task, as well as identify gaps, errors, or opportunities for improvement. You can use different types of task models, such as hierarchical task analysis (HTA), task flow diagrams, or user journey maps, depending on the level of detail and perspective you want to convey.

4 Validate your findings

The fourth step is to validate your findings with the users or other stakeholders. This can help you confirm or refine your assumptions, interpretations, and recommendations based on the data. You can use different methods, such as surveys, interviews, or usability tests, to collect feedback and measure the accuracy and relevance of your findings. You may also want to compare your findings with other sources of data, such as analytics, benchmarks, or best practices, to triangulate and strengthen your evidence.

5 Communicate your results

The final step is to communicate your results to the intended audience, such as the project team, the client, or the end users. This can help you share your insights, recommendations, and implications for the design of the user interface. You can use different formats, such as reports, presentations, or prototypes, to convey your results in a clear and compelling way. You may also want to use storytelling techniques, such as scenarios, personas, or stories, to illustrate your results with real-life examples and context.